Assistant Manager

Max Mara Fashion Group; City of Edinburgh; On-site; GBP 24,000 - 32,000; Full time

Job summary

A luxury fashion retailer is seeking a dedicated Assistant Manager for their Edinburgh location. The ideal candidate will possess luxury retail experience, demonstrate strong client relationship skills, and maintain high service standards. This full-time, permanent role offers the opportunity to engage with customers and contribute to store goals. Candidates should be motivated and confident in a fast-paced environment, fully committing to the brand's excellence and customer satisfaction.

Qualifications

• Relevant experience in luxury retail required.
• Strong client relationship skills are essential.
• Motivated to achieve personal and team KPIs.
• Motivated to achieve personal and team goals and work to KPIs.
• Maintain high professional standards at all times.

Responsibilities

• Assist customers in accordance with Brand philosophy.
• Contribute to achievement of store overall objectives.
• Maintain high standards of merchandise display.
• Maintain and update professional knowledge.
• Deliver excellent service to ensure high levels of customer satisfaction.
• Handle customer queries and complaints.
• Act as ambassador of customer-centric logic within the store.

Skills

Good conversational English

Experience in luxury retail

Ability to develop client relationships

Motivation to achieve goals

English communication

Job description

Max Mara Fashion Group is recognized throughout the world as the precursor of modern pret‑à‑porter fashion. The Company was founded in 1951 with the aim of offering “haute de gamme” feminine clothing, produced according to excellent industrial processes. Passion, commitment and tradition have created a unique fashion style.

Job Description: Assistant Manager – Immediate Start

We are currently seeking a Full-Time (40 hours) Assistant Manager for MaxMara in Edinburgh.

Main Responsibilities:

• Assists the customers in accordance with the Brand philosophy, service and quality standards
• Pursue the specific objectives assigned by the Store Manager in order to contribute in the achievement of the overall objectives of the store, both individually and in a team
• Ensure that all merchandise is properly displayed and organized;
• Maintain and update professional and technical knowledge;
• Delivers excellent service to ensure high levels of customer satisfaction;
• Deals with customer queries and complaints;
• Acts as ambassador of the customer‑centric logic within the store;

Profile:

The ideal candidate will:

• Demonstrate good conversational English.
• Have relevant experience in luxury retail.
• Develop and maintain strong client relationships.
• Ensure each customer receives a consistent and professional service
• Be motivated to achieve personal and team goals and have worked to KPIs.
• Continuously maintain high standards.
• At least 1-2 years of relevant experience is a minimum

This would be a full time permanent role at our Edinburgh store.