Luxury Floor Manager: Elevate Customer Experience

Max Mara Fashion Group; Greater London; On-site; GBP 32,000 - 45,000; Full time

Job summary

Max Mara Fashion Group is seeking a Floor Manager for its Corner in Harrods. You will lead a luxury retail team, drive sales, ensure top-tier customer service, and uphold brand standards in a high-traffic environment.

The ideal candidate has years of floor management experience in fashion or luxury retail, strong leadership, a collaborative approach, and a commitment to sustainable practices.

Qualifications

• Multiple years of experience as Floor Manager, preferably in fashion or luxury retail.
• Experience in department store environments is a plus.
• Strong leadership and coaching abilities.
• Proven track record of achieving commercial targets.
• Comfort with digital tools to manage processes.

Responsibilities

• Organize and coordinate resources to achieve commercial results.
• Maintain customer experience standards in the Corner.
• Collaborate with the management team.
• Develop and motivate the department's team.
• Ensure adherence to procedures and codes of conduct.
• Identify solutions to optimize on-floor resource deployment.
• Promote use of digital technologies for process management.
• Contribute to Sustainable Development initiatives.

Skills

Interpersonal skills

Team leadership

Customer service excellence

Results-driven

Flexible working hours

People development

Strong communication

Job description

Max Mara Fashion Group is seeking a Floor Manager for its Corner in Harrods. You will lead a luxury retail team, drive sales, ensure top-tier customer service, and uphold brand standards in a high-traffic environment.

The ideal candidate has years of floor management experience in fashion or luxury retail, strong leadership, a collaborative approach, and a commitment to sustainable practices.