Full-Time Client Advisor - Max Mara - Selfridges

SmartRecruiters, Inc.; Greater London; On-site; GBP 21,000 - 30,000; Full time

Job summary

Max Mara Fashion Group seeks a full-time Client Advisor at Selfridges, London, to bring the brand DNA to shoppers and drive sales. The role focuses on delivering exceptional service and building lasting client relationships in a luxury retail environment.

You will assist customers in line with brand philosophy, maintain product knowledge, and contribute to achieving store objectives. Training will be provided, with an attractive salary and career opportunities.

Qualifications

• Demonstrates strong conversational English and professional communication.
• 1–3 years of retail experience; luxury experience is a plus.
• Ability to build and maintain strong client relationships.
• Delivers consistent, professional service to every customer.
• Motivation to achieve personal and team goals.
• Maintains high standards and product knowledge.

Responsibilities

• Assists customers in line with brand philosophy and standards.
• Pursues store objectives to contribute to overall targets.
• Ensures merchandise is properly displayed and organized.
• Maintains up-to-date professional and technical knowledge.
• Delivers excellent service to ensure customer satisfaction.
• Handles customer queries and complaints.
• Acts as ambassador of customer-centric logic within the store.

Skills

Conversational English

Retail experience

Client relationships

Customer service

Job description

• Full-time

Job Description

FULL-TIME CLIENT ADVISOR@MAX MARA - SELFRIDGES
The sales assistant is responsible for sharing the methodology and DNA of the company to clients in order to drive sales, grow the base and sustain the brand.

Main Responsibilities:

• Assists the customers in accordance with the Brand philosophy, service and quality standards
• Pursue the specific objectives assigned by the Store Manager in order to contribute in the achievement of the overall objectives of the store, both individually and in a team
• Ensure that all merchandise is properly displayed and organized;
• Maintain and update professional and technical knowledge;
• Delivers excellent service to ensure high levels of customer satisfaction;
• Deals with customer queries and complaints;
• Acts as ambassador of the customer-centric logic within the store;

Profile:
The ideal candidate will:

• Demonstrate good conversational English.
• Have minimum 1-3 years of Retail experience; luxury a plus.
• Develop and maintain strong client relationships.
• Ensure each customer receives a consistent and professional service
• Be motivated to achieve personal and team goals and
• Continuously maintain high standards.

Potential permanent work for good candidates. Full training will be given, attractive salary and package offered.

ABOUT MAX MARA FASHION GROUP

Max Mara Fashion Group is recognized worldwide as the forerunner of modern pret‑à‑porter. The first Italian clothing company, founded in 1951, with the aim of offering "haute de gamme" women's clothing produced according to industrial processes of excellence. Passion, commitment and tradition have created a unique fashion style:

• 9 brands
• 60+ collections per season
• 14,000,000+ items sold per year
• 105 countries in the world
• 2,500+ mono-brand stores
• 10,000+ multi-brand stores
• 27 languages spoken
• 5,500+ collaborators in the world

Our organisational structure is based on 44 Departments including Fashion Design, Marketing & Sales, Operations, Retail, ICT, Architecture Design, Economics, BI, etc.

We are committed to equality of opportunity for all employees. We accept and value the differences between people, without any bias, including but not limited to: race, ethnicity, gender, gender identity, sexual orientation, age, social class, physical ability or attributes, religious or ethical values system, national origin, and political beliefs.