Floor Manager — Lead Team, Elevate Service & Operations

San Carlo Group; Greater London; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Free Meals on Duty

50% Staff Discount

Refer a Friend

Elevate Training Academy

Volunteering Days

Squadra App

Wagestream

Legal and Financial Advice

Colleague of the Month

San Carlo Awards

Global Opportunities

Best in Class Pension

Job summary

San Carlo Group in Covent Garden, London, is hiring a Floor Manager to supervise daily restaurant operations and lead a small team on the floor. The role focuses on delivering excellent service, maintaining staffing levels, and supporting training and development.

The candidate will manage shifting duties, handle customer feedback, and ensure a consistent guest experience across the venue in a busy London location.

Qualifications

• 2 years’ experience in a similar role.
• Team management experience.
• Excellent communication skills.
• Meticulous attention to detail, highly organised.
• Proactive self-starter who can work independently with good judgement.

Responsibilities

• Delegate work assignments and assign the right person to the right job.
• Assist in recruitment for new staff.
• Ensure smooth restaurant operations and correct staffing levels daily.
• Deliver high standard of service at all times.
• Support employee performance and encourage to maintain standards.
• Assist and support training and development of all employees.
• Handle customer complaints effectively.

Skills

Team management

Communication

Attention to detail

Independent working

Experience in similar role

Job description

San Carlo Group in Covent Garden, London, is hiring a Floor Manager to supervise daily restaurant operations and lead a small team on the floor. The role focuses on delivering excellent service, maintaining staffing levels, and supporting training and development.

The candidate will manage shifting duties, handle customer feedback, and ensure a consistent guest experience across the venue in a busy London location.