Floor Manager, Luxury Dining & Team Leadership

1 Hotels Group; City of Westminster; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Free healthy meals on duty

Employee Assistance Program

Spa discounts

Job summary

Starwood Hotels, at 1 Hotel Mayfair, seeks a Floor Manager to lead daily floor operations and ensure exceptional dining experiences in a luxury setting. You will work closely with the Restaurant Manager to maintain service quality across shifts and support your team to perform at their best.

The role requires hands-on leadership, strong communication, and a passion for guest-centric hospitality in a high-end environment. A proactive, calm demeanor is essential for success.

Qualifications

• Experience managing floor operations in luxury environments.
• Familiar with rota management and payroll processes.
• Knowledge of health, safety and compliance standards.
• Strong communication and motivational skills.
• Detail-oriented, proactive and able to stay calm under pressure.
• Passion for delivering memorable guest experiences and supporting the team.

Responsibilities

• Oversee daily floor operations with a hands-on, service-driven approach.
• Manage staff rotas, hours and payroll accuracy.
• Support onboarding, training and uniform management.
• Maintain health, safety and hygiene standards.
• Coordinate maintenance, linen orders and stock control.
• Lead by example, promoting excellence and teamwork.

Skills

Floor management

Rota management

Health & safety

Communication

Team leadership

Attention to detail

Calm under pressure

Guest experience

Tools

Fourth rota system

Job description

Starwood Hotels, at 1 Hotel Mayfair, seeks a Floor Manager to lead daily floor operations and ensure exceptional dining experiences in a luxury setting. You will work closely with the Restaurant Manager to maintain service quality across shifts and support your team to perform at their best.

The role requires hands-on leadership, strong communication, and a passion for guest-centric hospitality in a high-end environment. A proactive, calm demeanor is essential for success.