Floor Manager – Elevate Five-Star Dining Experience

Hell's Kitchen; Greater London; On-site; GBP 29,000 - 35,000; Full time

Job summary

Hell’s Kitchen London is seeking a Floor Manager to lead the dining room in a high‑energy, premium, high‑volume restaurant at The Cumberland. You’ll coordinate service, propel guest satisfaction and uphold the show‑style standards that define our experience.

You’ll work with the Assistant General Manager to coach the team, manage shifts, ensure health and safety compliance, and drive continuous improvement across service delivery. Salary £32,000 per annum + tronc, Full Time.

Responsibilities

• Leading the front-of-house team to deliver flawless service, from pre-service prep to final guest farewell
• Supporting the Assistant General Manager in the day-to-day operation of the restaurant
• Maintaining seamless communication between front and back of house to ensure every service runs smoothly
• Coaching, mentoring, and motivating team members to achieve excellence in service and engagement
• Proactively managing guest experiences and resolving issues with professionalism and confidence
• Supporting recruitment, onboarding, and training initiatives to build a strong, high-performing team
• Driving operational standards, ensuring compliance with health, safety, and food hygiene regulations
• Monitoring and reporting on team performance, productivity, and service metrics

Job description

Hell’s Kitchen London is seeking a Floor Manager to lead the dining room in a high‑energy, premium, high‑volume restaurant at The Cumberland. You’ll coordinate service, propel guest satisfaction and uphold the show‑style standards that define our experience.

You’ll work with the Assistant General Manager to coach the team, manage shifts, ensure health and safety compliance, and drive continuous improvement across service delivery. Salary £32,000 per annum + tronc, Full Time.