Floor Manager

San Carlo Group; Greater London; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Free Meals on Duty

50% Staff Discount

Refer a Friend

Elevate Training Academy

Volunteering Days

Squadra App

Wagestream

Legal and Financial Advice

Colleague of the Month

San Carlo Awards

Global Opportunities

Best in Class Pension

Job summary

San Carlo Group in Covent Garden, London, is hiring a Floor Manager to supervise daily restaurant operations and lead a small team on the floor. The role focuses on delivering excellent service, maintaining staffing levels, and supporting training and development.

The candidate will manage shifting duties, handle customer feedback, and ensure a consistent guest experience across the venue in a busy London location.

Qualifications

• 2 years’ experience in a similar role.
• Team management experience.
• Excellent communication skills.
• Meticulous attention to detail, highly organised.
• Proactive self-starter who can work independently with good judgement.

Responsibilities

• Delegate work assignments and assign the right person to the right job.
• Assist in recruitment for new staff.
• Ensure smooth restaurant operations and correct staffing levels daily.
• Deliver high standard of service at all times.
• Support employee performance and encourage to maintain standards.
• Assist and support training and development of all employees.
• Handle customer complaints effectively.

Skills

Team management

Communication

Attention to detail

Independent working

Experience in similar role

Job description

Fumo Covent Gardenare hiring a Floor Manager!

Competitive Industry pay (based salary & Tronc)

Our story

The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas – including Kuwait, Bangkok and Qatar and with new sites set to open in Miami.

Colleague Benefits:

• Free Meals on Duty - Delicious, healthy meals, all free
• 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
• Refer a Friend - Bring your friends and earn up to £1,000 per person
• Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app
• Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community
• Squadra App - Offering you discounts and rewards with thousands of companies worldwide
• Wagestream - Access to earned pay at any point of the month
• Legal and Financial Advice - Free legal and financial advice for you and your family
• Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated
• San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues
• Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami
• Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow

Key Responsibilities:

• Delegate work assignments, find the right person and assign them the right job adapting to the skill and necessities.
• Assist in the recruitment for new employees for the restaurant.
• Ensure smooth running of the restaurant and ensured restaurant is staffed at correct levels each day.
• Ensure delivery of high standard of service at all times.
• Support employee performance and encourage to an acceptable standard.
• Assist and support training and development of all employees.
• Deal effectively with customer complaints

Required Qualifications & Experience:

• 2 year’s experience in a similar role
• Team management experience
• Excellent communication skills
• Meticulous attention to detail, highly organised and capable of handling multiple tasks
• A proactive self-starter who can work independently with good judgement and minimal direction

Compensation: Competitive salary