Floor Manager — Lead Store Growth & Service

BM Stores; Harlow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retailer is seeking a Floor Manager for their Harlow store. The ideal candidate will support day-to-day operations, leading and motivating a team to deliver exceptional service and meet performance targets. Key responsibilities include ensuring operational standards, driving KPIs, and fostering a positive store culture. Experience in retail or hospitality management is required, along with strong leadership and communication skills. Join us to be part of our growth and success journey!

Benefits

Competitive salary + bonus potential

Up to 33 days' holiday

10% discount at B&M and Heron Foods

Clear career path with real progression opportunities

Exclusive colleague perks & wellbeing support

Qualifications

• Experience managing a team in retail or hospitality.

Responsibilities

• Deliver excellent service and maintain strong visual and operational standards.
• Support, develop and motivate your team to hit sales and performance targets.
• Ensure the store meets all legal, safety, and operational requirements.
• Drive KPIs and manage performance effectively.
• Contribute to a positive, high-performing store culture.

Skills

Strong leadership

Communication skills

Organisational skills

Hands-on approach

Flexibility

Ability to make confident decisions

Passion for retail

Job description

A leading UK retailer is seeking a Floor Manager for their Harlow store. The ideal candidate will support day-to-day operations, leading and motivating a team to deliver exceptional service and meet performance targets. Key responsibilities include ensuring operational standards, driving KPIs, and fostering a positive store culture. Experience in retail or hospitality management is required, along with strong leadership and communication skills. Join us to be part of our growth and success journey!