Floor Manager

H & M Hennes & Mauritz Gruppe; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as a Floor Manager, where you'll enhance customer experiences and lead a dedicated team. This full-time role involves driving sales, supporting recruitment, and ensuring operational excellence in a vibrant store environment. Enjoy benefits like a staff discount and development opportunities while fostering a positive work culture.

Benefits

25% staff discount

extensive development opportunities

pension scheme

clothing allowance

H&M Incentive Program

Qualifications

• Prior retail or customer-facing experience.
• Experience in driving sales through others.

Responsibilities

• Lead a team of sales assistants to achieve excellent standards of service.
• Analyze selling information to maximize sales performance.
• Act as a brand ambassador for customer experience.

Skills

Teamwork

Entrepreneurship

Constant Improvement

Customer Experience

Job description

As the Floor Manager, you play a crucial role in building great customer experiences that not only elevate store sales but also create an inspiring and inviting atmosphere. With a dedicated team by your side, you'll lead in delivering exceptional service and operational excellence. Through your team, you'll craft a shopping journey that is genuine, personalized, and always welcoming.

Key Responsibilities:

1. Offer customers a high level of service through styling advice, product knowledge, and store experience.
2. Analyze selling information and collaborate with the store manager to maximize sales performance of your department.
3. Lead a team of sales assistants to achieve excellent standards of service.
4. Support recruitment and ensure induction and training of new starters.
5. Assist the Store Manager in identifying future talents and developing plans for their progression.
6. Oversee store operations.
7. Act as a brand ambassador and provide the best experience for our customers.
8. Step into the role of Store Manager in their absence.

Qualifications

For the role of Floor Manager, we seek individuals who embody Teamwork, Entrepreneurship, and Constant Improvement, fostering collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key. You should be capable of taking independent initiative to address business and customer demands efficiently and effectively.

What You Need to Succeed:

Knowledge

• Understanding of what makes a great customer experience.
• Prior retail or customer-facing experience.

Motivation

• Enjoy creating a positive work environment and leading a team.
• Results-focused and adept at multitasking.
• Interested in developing yourself and others.

Behavior

• Contribute to building a well-functioning team and embrace different points of view.
• Stay updated with latest trends, customer needs, and competitor activity, and suggest ideas to enhance selling and customer experience.
• Support others' growth by providing constructive feedback.
• Be self-aware, respectful, and non-judgemental in interactions.
• Take initiative and personal responsibility for tasks and customer experience.
• Prioritize efficiently and adapt to sudden changes.
• Communicate clearly and actively listen to others.
• Identify opportunities to improve daily processes.

Past Achievements

• Experience in driving sales through others.
• Experience in recruiting, managing talent, performance, and developing team members is an advantage.

Additional Information

This is a full-time position with a 39-hour week at our COS store in Westfield Stratford, London. Apply by uploading your CV in English as soon as possible.

We offer attractive benefits including a 25% staff discount, extensive development opportunities, pension scheme, and clothing allowance. All employees are included in our H&M Incentive Program – HIP. Learn more about our program here.

Joining COS means being supported by your team from day one, with many additional benefits and a welcoming environment.

Inclusion & Diversity

We are committed to creating inclusive, diverse, and equitable workplaces. Our teams should reflect a variety of backgrounds, experiences, and ideas, which positively impact how we address challenges and relate to colleagues and customers worldwide.

Company Description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. Inspired by modern culture and global cities, our collections blend contemporary and timeless styles with a focus on craftsmanship, innovation, and sustainability. Learn more about COS here.