Floor Manager - Chets

Accor Hotels; Greater London, London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant and inclusive team as a Floor Manager in a trendy restaurant located in the eclectic Shepherd's Bush. This role offers the opportunity to lead a dynamic team, ensuring high standards of service and compliance while creating memorable experiences for guests. With a competitive salary, generous perks, and a commitment to staff wellbeing, this position is perfect for those passionate about hospitality and looking to grow within a global family of brands. Enjoy complimentary stays, discounts, and a supportive work environment that values diversity and inclusion.

Benefits

Competitive salary

28 days holiday

Health cash plan

Confidential support services

Retail and hospitality perks

Complimentary stay and meal

Free meals during shifts

Discounts across Ennismore group

Annual free night at The Hoxton

Training programs

Qualifications

• Strong leadership skills and ability to motivate a diverse team.
• Passion for hospitality and creating memorable guest experiences.

Responsibilities

• Ensure H&S compliance and manage daily operations in the restaurant/bar.
• Coordinate reservations and oversee service on the floor.
• Support stock management and staff training on food and beverage.

Skills

Leadership

Hospitality

Team Management

Customer Service

Adaptability

Job description

Company Description

We're looking for a Floor Manager to join our restaurant team in Chets at The Hoxton, Shepherd's Bush.

The Hoxton Shepherd’s Bush is our fourth London Hoxton, located in the heart of Shepherd’s Bush, in an eclectic and diverse neighborhood. It features 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food. The venue includes a large open lobby with vintage seating and cozy corners, a central wraparound bar and terrace, making it ideal for exploring West London.

Chet’s offers a Thai-Americana experience, blending fragrant flavors and smoky textures of Thailand and the surrounding region with comforts from the classic American diner, right in Shepherd’s Bush.

Job Description

What you’ll do…

• Ensure the restaurant/bar area complies with H&S standards for each shift.
• Lead the daily briefing for the restaurant/bar team.
• Coordinate and manage the reservations system.
• Draft floor plans based on expected covers.
• Support the Restaurant AGM with stock management, including ordering and stock counts.
• Assist the Restaurant AGM in training on wine, food, and beverage menus.
• Handle cash and report revenues daily according to hotel SOPs.
• Oversee service on the floor and bar.
• Ensure the safe opening and closing of the restaurant.
• Collaborate with the culinary team on menus, service, and product availability.

Qualifications

What we’re looking for…

• A natural leader who manages others effectively and fosters a positive environment.
• Someone who values authenticity and individuality in the workplace.
• A passion for hospitality—whether that’s drinks, meals, events, or accommodations.
• Ability to create memorable experiences for guests and staff alike.
• Comfortable with a team-oriented, ego-free approach to work.
• Willingness to try new approaches and embrace change.
• A team player who supports colleagues and enjoys having fun at work.

Additional Information

What’s in it for you…

• Competitive salary plus participation in the TRONC scheme.
• 28 days of holiday (including bank holidays), pension, and life insurance.
• A health cash plan to support your physical and mental wellbeing.
• Confidential support services and mental health first aiders.
• Retail and hospitality perks through our partners.
• A free night at The Hoxton and a meal for two upon starting.
• Free food during shifts.
• Discounts across the Ennismore family for you and your loved ones.
• Annual free night at The Hoxton and milestone bonuses.
• Opportunities for career progression within a global brand.
• Training programs and academies for skill development.
• Extra time off for volunteering.
• Team events, parties, and regular social gatherings.
• Enhanced family leave options.
• Participation in diversity and inclusion events throughout the year.