Floor Manager - Chets

Hoxton Hotel Group; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Floor Manager to join their vibrant restaurant team in London. This role is perfect for someone who thrives in a fast-paced environment and has a passion for hospitality. You'll lead a dedicated team, ensuring exceptional service while managing daily operations. With a focus on creating memorable experiences, you'll coordinate with culinary teams and oversee health and safety compliance. Join a company that values individuality and offers numerous perks, including competitive salary and opportunities for growth within a global family of brands.

Benefits

Competitive salary

28 days holidays

Health cash plan

Free meals during shifts

Discounts across Ennismore family

Free night at The Hoxton

Training and development opportunities

Enhanced family leave

Regular team events

Volunteer time off

Qualifications

• Proven leadership skills to manage a diverse team effectively.
• Strong passion for hospitality and customer satisfaction.

Responsibilities

• Ensure health & safety compliance in the restaurant/bar area.
• Run daily briefings and coordinate reservations.
• Support the AGM with stock management and training.

Skills

Leadership

Customer Service

Hospitality Management

Cash Handling

Food & Beverage Knowledge

Education

Experience in Hospitality

Job description

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Company Description

We're looking for a Floor Manager to join our restaurant team in Chets at The Hoxton, Shepherd's Bush.

Company Description

We're looking for a Floor Manager to join our restaurant team in Chets at The Hoxton, Shepherd's Bush.

The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd’s Bush is perfectly located for exploring West London.

Chet’s: A Thai-Americana spot combining the fragrant flavours and smoky textures of Thailand and the surrounding region with comforts from the classic American diner in the heart of Shepherd’s Bush.

Job Description

What you’ll do…

• Ensure the restaurant/bar area are H&S compliant for each shift
• Run the daily briefing for the restaurant/bar team
• Coordinating and running the reservations system
• Drafting Floor plan based on covers
• Supporting the Restaurant AGM with Food & Beverage stock; ordering, stock counts
• Support the Restaurant AGM on training of wine, food and beverage menus
• Cash handling and daily reporting of revenues as per hotel SOP’s
• Responsible for the service on the floor and bar
• Responsible for the safe opening and closing of the restaurant
• Working with the culinary team on menus, service and product availability
  
  

Qualifications

What we’re looking for…

• A natural at leading and managing others, you lead by example and create an environment where your team can be their best self
• Individuals. You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
• You’re not precious. We leave our egos at the door and help get stuff done
• You’re up for doing things differently and trying (almost) everything once
• You want to be part of a team that works hard, supports each other and has fun along the way
  
  

Additional Information

What’s In It For You…

• Competitive salary + participation in the TRONC scheme
• 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Hospitality

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