Floor Manager

Duck & Waffle - London; Greater London; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Food and beverage discount

28 days holiday

Free meals on shift

Employee discounts

Cycle to work

Refer-a-friend bonus

Employee of the month

Career development

Pension scheme

Staff awards

Job summary

Duck & Waffle - London is seeking an experienced Floor Manager to lead the front of house team and deliver uncompromising hospitality. You will oversee guest experiences and ensure service excellence across all shifts.

The role requires at least two years in a managerial position within fine dining, strong English communication, and flexible availability across Monday to Sunday. Join a vibrant team that values ownership, diversity, and development.

Qualifications

• Minimum 2 years in a managerial role in a fine dining, fast-paced environment.
• Experience supervising daily shift operations across departments.
• Experience supervising large teams.
• Excellent English communication skills.
• Flexible availability for 5 days a week, Monday–Sunday.
• Respect for diversity and individuality.
• Take ownership and foster entrepreneurial spirit.
• Opportunity to grow within our evolving company.
• Ability to maintain and set processes and standards.

Responsibilities

• Lead the front of house team to deliver uncompromising hospitality.
• Oversee daily FOH operations and guest experience.
• Set and uphold service standards across shifts.
• Collaborate with restaurant leadership to optimise service.

Skills

Management experience

Team supervision

Fine dining

English proficiency

Flexible availability

Diversity & inclusion

Ownership & initiative

Growth opportunities

Process standards

Job description

Your Role:

The front of house management team is looking for an experienced and dynamic Floor Manager to lead the team and deliver uncompromising hospitality, providing our guests with the finest food and beverages, accompanied by courteous and efficient service to guests throughout their dining experience. Service is always at the forefront soit’s essential for you to beexceptionally welcoming, dynamic and very friendly. Our guests choose us fora memorableexperience, and you will be part of making each experience that extra special.

Your Rewards:

As a Floor Manager we don’t just give you a job you love, we like to reward you for all your commitment and dedication at work, these benefits include:

• Highly competitive salary
• 50% Discount on food and drink for up to 6 people to use in SUSHISAMBA® or Duck & Waffle restaurants
• 28 day’s holiday allowance
• Complimentary breakfast and dinner during shifts
• Employee discounts website
• Cycle to work scheme
• 'Refer-a-friend’ cash incentive scheme
• Employee of the month rewards
• Internal Training and career development
• Pension Scheme – including employer contributions
• Yearly Staff award ceremony and party

Your Requirements:

As a Floor Manager we would love you to have:

• Experience of at least 2 years working in a Managerial role at a fine dining fast-paced environment will be tested at trial/interview stage
• Experience supervising daily shift operations from various departments
• Experience supervising large teams
• Excellent English language communication skills are required
• Flexible availability, working any 5 days a week between Monday - Sunday
• Be deeply respectful of diversity and individuality
• Take full ownership in your role, fostering entrepreneurial spirit and celebrate initiative-taking
• Provide opportunities to grow alongside our ever-evolving company
• Ability to maintain and set processes and standards

Your Restaurant:

Duck & Waffle offers a playful take on traditional British cuisine with broad European influences emphasizing local, rustic, seasonal and sustainable ingredients. Dishes are designed for sampling and sharing and are complemented by an iconoclastic cocktail experience served in a vibrant atmosphere that welcomes guests 24/7.Breakfast, brunch, late night, desserts: “all day” dining is redefined at Duck & Waffle. We serve from sunrise to sunset to sunrise again -- and every hour in between.

Compensation: Competitive salary