Floor Manager

Duck & Waffle; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

50% Discount on food and drink

28 days holiday

Complimentary breakfast and dinner

Employee discounts website

Cycle to work scheme

Refer-a-friend cash incentive

Employee of the month rewards

Internal Training and career develp.

Pension Scheme – employer contributed

Yearly Staff award ceremony

Job summary

Duck & Waffle is seeking an experienced Floor Manager to lead the front of house team and deliver uncompromising hospitality in a busy London venue. You will guide service, maintain high standards, and ensure guests enjoy a memorable dining experience from breakfast to late night service.

We value an energetic, welcoming leader with two years in a managerial role in fine dining and a passion for people, processes and a culture that celebrates initiative.

Qualifications

• 2+ years in a managerial role in fine dining or fast-paced environments.
• Experience supervising large teams and daily shift operations.
• Excellent English communication skills.
• Flexible availability Mon-Sun, 5 days a week.

Responsibilities

• Lead front-of-house operations to ensure high service standards.
• Supervise daily shift operations across departments.
• Foster guest experiences with welcoming and efficient service.
• Uphold processes and standards in a busy London restaurant.

Skills

Venue management

Team leadership

English communication

Customer service

Job description

Your Role:

The front of house management team is looking for an experienced and dynamic Floor Manager to lead the team and deliver uncompromising hospitality, providing our guests with the finest food and beverages, accompanied by courteous and efficient service to guests throughout their dining experience.

Service is always at the forefront soit’s essential for you to beexceptionally welcoming, dynamic and very friendly. Our guests choose us fora memorableexperience, and you will be part of making each experience that extra special.

Your Rewards:

• Highly competitive salary
• 50% Discount on food and drink for up to 6 people to use in SUSHISAMBA® or Duck & Waffle restaurants
• 28 day’s holiday allowance
• Complimentary breakfast and dinner during shifts
• Employee discounts website
• Cycle to work scheme
• 'Refer-a-friend’ cash incentive scheme
• Employee of the month rewards
• Internal Training and career development
• Pension Scheme – including employer contributions
• Yearly Staff award ceremony and party

Your Requirements:

• Experience of at least 2 years working in a Managerial role at a fine dining fast-paced environment will be tested at trial/interview stage
• Experience supervising daily shift operations from various departments
• Experience supervising large teams
• Excellent English language communication skills are required
• Flexible availability, working any 5 days a week between Monday - Sunday
• Be deeply respectful of diversity and individuality
• Take full ownership in your role, fostering entrepreneurial spirit and celebrate initiative-taking
• Provide opportunities to grow alongside our ever-evolving company
• Ability to maintain and set processes and standards

Your Restaurant:

Duck & Waffle offers a playful take on traditional British cuisine with broad European influences emphasizing local, rustic, seasonal and sustainable ingredients. Dishes are designed for sampling and sharing and are complemented by an iconoclastic cocktail experience served in a vibrant atmosphere that welcomes guests 24/7.Breakfast, brunch, late night, desserts: “all day” dining is redefined at Duck & Waffle. We serve from sunrise to sunset to sunrise again -- and every hour in between.