Fine Dining Floor Manager — Lead Service & Guest Experience

Duck & Waffle - London; Greater London; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Food and beverage discount

28 days holiday

Free meals on shift

Employee discounts

Cycle to work

Refer-a-friend bonus

Employee of the month

Career development

Pension scheme

Staff awards

Job summary

Duck & Waffle - London is seeking an experienced Floor Manager to lead the front of house team and deliver uncompromising hospitality. You will oversee guest experiences and ensure service excellence across all shifts.

The role requires at least two years in a managerial position within fine dining, strong English communication, and flexible availability across Monday to Sunday. Join a vibrant team that values ownership, diversity, and development.

Qualifications

• Minimum 2 years in a managerial role in a fine dining, fast-paced environment.
• Experience supervising daily shift operations across departments.
• Experience supervising large teams.
• Excellent English communication skills.
• Flexible availability for 5 days a week, Monday–Sunday.
• Respect for diversity and individuality.
• Take ownership and foster entrepreneurial spirit.
• Opportunity to grow within our evolving company.
• Ability to maintain and set processes and standards.

Responsibilities

• Lead the front of house team to deliver uncompromising hospitality.
• Oversee daily FOH operations and guest experience.
• Set and uphold service standards across shifts.
• Collaborate with restaurant leadership to optimise service.

Skills

Management experience

Team supervision

Fine dining

English proficiency

Flexible availability

Diversity & inclusion

Ownership & initiative

Growth opportunities

Process standards

Job description

Duck & Waffle - London is seeking an experienced Floor Manager to lead the front of house team and deliver uncompromising hospitality. You will oversee guest experiences and ensure service excellence across all shifts.

The role requires at least two years in a managerial position within fine dining, strong English communication, and flexible availability across Monday to Sunday. Join a vibrant team that values ownership, diversity, and development.