Floor Manager

K2 Recruitment; Bicester; On-site; GBP 35,000 - 43,000; Full time

Job summary

K2 Recruitment Limited is seeking an experienced Floor Manager for a Luxury Brand retail division. The role is permanent and focuses on delivering exceptional customer experiences while driving sales and building high-performing teams.

You will lead daily operations, coach staff, and ensure outstanding presentation and omnichannel engagement in a premium environment.

Qualifications

• Management or supervisory experience in luxury or premium retail.
• Proven track record of achieving sales targets and commercial objectives.
• Experience leading, motivating and developing retail teams.
• Genuine interest in luxury retail and market trends.

Responsibilities

• Lead day-to-day operation of the department with excellent service.
• Drive departmental sales and KPI achievement.
• Identify opportunities to increase sales and performance.
• Review sales trends and customer activity to support growth.
• Deliver personalised service and lead by example on the shop floor.
• Build strong customer relationships to encourage repeat business.
• Coach, motivate and develop team members to targets.
• Deliver training on products, sales techniques and procedures.
• Maintain high standards of product presentation and merchandising.
• Support stock control, inventory management and reporting.

Skills

Leadership

Customer service

Sales targets

Staff development

Communication

Commercial awareness

Organisational skills

Job description

Luxury Brand Retail Division

An exciting opportunity has arisen for an experienced Floor Manager to join a prestigious retail environment. This permanent Floor Manager position is ideal for a commercially focused leader who enjoys delivering exceptional customer experiences, driving sales performance and developing high performing teams.

Duties

• Lead the day to day operation of the department, ensuring excellent customer service and smooth retail performance
• Drive departmental sales and KPI achievement, taking ownership of commercial results
• Identify opportunities to increase sales and improve overall department performance
• Review sales trends and customer activity to support business growth and action planning
• Deliver outstanding personalised service and lead by example on the shop floor
• Build and maintain strong customer relationships to encourage repeat business and loyalty
• Support clientelling activities and promote digital and omnichannel services
• Manage customer queries and complaints professionally to achieve positive outcomes
• Coach, motivate and develop team members to achieve individual and departmental targets
• Deliver training on products, sales techniques, customer service and company procedures
• Conduct regular feedback discussions and support employee development
• Maintain high standards of product presentation, merchandising and department appearance
• Support stock control, inventory management, cash handling and reporting processes
• Ensure company policies and operational procedures are followed at all times
• Work closely with senior management and support wider recruitment activities

Experience

• Previous management or supervisory experience within luxury or premium retail
• Proven success as a Luxury Retail Department Manager or similar retail leader
• Strong track record of achieving sales targets and commercial objectives
• Experience leading, motivating and developing successful retail teams
• Excellent customer service and relationship building skills
• Strong commercial awareness and ability to identify growth opportunities
• Confident communication and leadership skills
• Experience coaching and developing colleagues to improve performance
• Highly organised with the ability to work effectively in a fast paced retail environment
• Strong attention to detail and commitment to high standards
• Genuine interest in luxury retail, customer expectations and market trends

This is an excellent opportunity for an ambitious Floor Manager looking to take the next step in their retail management career. If you have the experience, leadership skills and passion to succeed as a Luxury Retail Department Manager,