Floor Manager - Department Store

FRASERS; Derry/Londonderry; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

28 days holiday

Staff discount 20% across stores

Uniform discount 40%

Bonuses (Weekly/Monthly/Quarterly)

Long Service awards

Discounted Gym membership

Career development opportunities

Development Courses with National Qual

Wide range of training

Job summary

FRASERS in Derry is seeking a Floor Manager to lead a high-end retail team, drive store performance and ensure exceptional customer service. You will oversee a team of Retail Managers and Sales Advisors, manage stock packages and run training sessions to boost product knowledge.

The role emphasizes commercial success, team leadership, and development within Frasers Group. Aiming to maintain brand standards, you’ll interact with stakeholders and align with strategic objectives in a luxury retail

Qualifications

• Minimum 3+ years' experience in premium or luxury fashion retail management or similar high-end environment.
• Proven ability to lead, motivate and develop teams.
• Strong customer service mindset with focus on client expectations.
• Experience managing budgets and stock levels.
• Excellent product knowledge and trend awareness.

Responsibilities

• Drive store performance and commercial success.
• Lead and develop store team; coach, guide and support staff.
• Support development and progression of team members.
• Oversee daily operations, ensuring efficiency, quality and policy adherence.
• Monitor store KPIs, wage controls, and loss prevention; manage stock and audits.

Skills

Store leadership

Team coaching

Customer service

Budget management

Stock control

Communication

Visual standards

Job description

FRASERS is a department store group with locations across the UK and Ireland and is one of the best-known names on the high street. With a heritage that spans over 170 years and a portfolio of over 500 global brands, we are now entering into an exciting new future of our brand as Frasers and are looking for dynamic candidates to join our team.

An exciting opportunity has arisen for a talented Floor Manager to join our Derry store and play a key role in its continued success. Whether it's leading floor walks with some of the UK's biggest luxury brands, working with our head office teams to manage your store's stock package, or running training sessions to increase your team's product knowledge, with Frasers Group, no two days are ever the same. Reporting to the Store Manager, you will oversee a team of Retail Managers and Sales Advisors within your store, driving commercial success and contributing to company growth.

COMMERCIAL EXPERTISE

• Be responsible for the commercial success of the store and drive store performance
• Identify key opportunities to enhance performance in line with current trends
• Develop and implement strategic plans to achieve departmental goals and objectives
• Analyse data and key performance indicators to make informed commercial decisions and drive KPIs

TEAM LEADERSHIP & MANAGEMENT

• Be responsible for your department and team's performance
• Lead and inspire your store team, providing guidance, coaching, and support.
• Work closely with your Store Manager, acting on feedback and working towards targets and deadlines
• Build lasting relationships with internal and external stakeholders
• Display exemplary communication and interpersonal skills, with the ability to interact effectively at all levels of the organisation

DEVELOPMENT

• Support the store manager in driving the team's personal development and progression
• Seek opportunities to drive your own personal development
• Train coach and upskill the store team to maximise opportunities for future progression within the business

OPERATIONAL EFFICIENCIES

• Oversee daily operations, ensuring efficiency, quality, and adherence to company policies and procedures
• Use business communication tools to drive the completion of tasks and ensure your team understands all key functions
• Support the store manager to drive performance in line with retail priorities to meet business objectives

  CONTROLS

  • Responsible for monitoring and achieving store-level KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency.
  • Ensure wage controls are met weekly, and any issues are resolved quickly and effectively
  • Demonstrate resilience to operational challenges, making effective decisions to drive solutions
  • Control stock movement, run accurate store audits, and implement visual standards to company guidelines

  The Rewards

  • Basic rate salary £34,450 per annum
  • 28 days holiday a year, inclusive of bank holidays
  • 20% Staff Discount across all Frasers Group Stores
  • 40% in store uniform discount
  • Weekly/Monthly & Quarterly Commercial Bonuses
  • Commission-led bonuses across a wide range of products
  • Long Service awards
  • Discounted Gym membership
  • Excellent career development opportunities
  • We offer a wide range of Development Courses with National Qualifications

  About You

  • A calm and confident approach under pressure, with the ability to manage challenges and resolve conflicts effectively
  • A proactive problem-solver, able to think quickly and respond to both customer and operational needs
  • A committed brand ambassador, representing Frasers Group with professionalism, discretion, and a consistently polished appearance
  • A strong communicator, confident in engaging with colleagues, customers, and stakeholders at all levels

  Qualifications & Experience

  • Minimum 3+ years' experience in premium or luxury fashion retail management, or within a similar high-end retail environment
  • Proven ability to lead, motivate, and develop teams, including sales associates and team leaders
  • Strong customer service background, with a deep understanding of client expectations and an established local client network
  • Demonstrated success in achieving sales targets and effectively managing budgets and stock levels
  • Excellent product knowledge, including brands, fashion trends, and materials
  • Solid understanding of retail operations, including merchandising, inventory control, and loss prevention
  • Strong verbal and written communication skills, with the ability to build effective relationships across the business