Luxury Store Manager (Flagship)

Dweet; Greater London; On-site; GBP 52,000 - 78,000; Full time

Job summary

Dweet seeks a commercially driven Flagship Store Manager to lead a prestigious flagship boutique in London, delivering exceptional client service and driving luxury retail performance.

You will oversee sales, staffing, CRM-driven clienteling and brand storytelling to maintain the house's heritage and high standards. The role requires strong leadership, strategic thinking and a proven track record in luxury fashion.

Qualifications

• Significant management experience in luxury fashion retail.
• Proven track record of driving commercial performance in flagship/high-volume boutiques.
• Strong business acumen and outstanding people leadership in a luxury environment.
• Expertise in building lasting relationships with VIP/high-net-worth clients.

Responsibilities

• Lead, inspire and develop a high-performing team.
• Drive sales performance, profitability and KPIs while upholding luxury standards.
• Deliver personalised client experiences and cultivate VIP relationships.
• Act as a brand ambassador reflecting heritage, values and positioning.
• Oversee store operations including visual merchandising, inventory and compliance.
• Develop initiatives to grow client portfolio and clienteling.
• Collaborate with regional/head office to execute brand strategies.

Skills

People leadership

Sales leadership

Luxury retail

Clienteling

Brand ambassador

Job description

This prestigious, global house are seeking an exceptional Flagship Store Manager to lead their flagship boutique, driving commercial excellence while delivering an unparalleled client experience.

Key Responsibilities:

• Lead, inspire and develop a high-performing team, fostering a culture of excellence and accountability.
• Drive sales performance, profitability and KPIs while maintaining the highest luxury retail standards.
• Deliver exceptional, personalised client experiences and cultivate long-term relationships with VIP and high-net-worth clientele.
• Act as a brand ambassador, ensuring the boutique reflects the house's heritage, values and luxury positioning.
• Oversee all store operations, including visual merchandising, inventory management and compliance.
• Develop strategic initiatives to grow the client portfolio, strengthen clienteling and maximise business opportunities.
• Collaborate with regional and head office teams to execute commercial and brand strategies.

Ideal Candidate:

A commercially driven, inspiring leader with significant management experience within luxury fashion, ideally in a flagship or high-volume boutique. Strong business acumen, exceptional people leadership, a sophisticated understanding of luxury clientele and a proven track record of delivering outstanding results are essential.