Sales Manager

Elite Associates; Greater London; Vor Ort; GBP 45.000 - 65.000; Vollzeit

Zusammenfassung

Elite Associates in London is seeking a dynamic Sales Manager to lead a prestigious luxury menswear team within a leading department store. You will guide and develop the sales team, ensuring the client experience aligns with brand standards and commercial targets.

As a store-floor ambassador you will drive sales excellence, coach advisors, and manage clienteling with CRM tools, while maintaining premium visuals and stock discipline.

Qualifikationen

• - Experience in a leadership or supervisory role within luxury retail, ideally Menswear.
• - Strong commercial awareness with proven ability to drive sales performance.
• - Excellent organisational and multitasking skills with a proactive approach.
• - Fluent English; additional languages would be advantageous.
• - Passionate about luxury fashion and delivering an exceptional customer experience.

Aufgaben

• Drive sales excellence by empowering the sales team to maximise sales and achieve targets.
• Lead client experience by coaching the team to deliver a personalised, high-touch luxury service.
• Oversee the sales floor ensuring the client journey is consistently delivered to a premium standard.
• Demonstrate product knowledge and brand storytelling to inspire the team and engage clients.
• Drive client acquisition and retention through effective clienteling and CRM usage.

Kenntnisse

Leadership

Sales Management

Clienteling & CRM

Team Development

Brand Knowledge

Communication

Organisational Skills

Luxury Retail

Tools

CRM Systems

Jobbeschreibung

We are seeking a dynamic and detail-oriented Sales Manager to join a prestigious luxury Menswear Team in a leading London department store.

As a key ambassador for the brand, you will play an important role in supporting and developing the sales team, ensuring they have the tools, knowledge and guidance required to deliver an exceptional client experience and consistently achieve commercial targets.

Key Responsibilities

• Drive Sales Excellence: Empower the sales team with the knowledge, tools and motivation required to maximise sales and achieve targets.
• Lead Client Experience: Coach and mentor team members to deliver a personalised, high-touch luxury service in line with brand standards.
• Sales Floor Leadership: Oversee the smooth running of the sales floor and ensure the client journey is consistently delivered to a high standard.
• Product & Brand Expertise: Lead by example with strong product knowledge and brand storytelling, inspiring the team and enhancing client engagement.
• Clienteling & CRM: Drive client acquisition and retention through effective use of CRM tools, accurate client data and proactive outreach.
• Performance Management: Monitor individual and team KPIs, identify opportunities for improvement and implement action plans to drive performance.
• Team Development: Coach, mentor and develop Client Advisors, encouraging collaboration, accountability and continuous improvement.
• Operational Support: Support stock organisation, visual merchandising and general shop floor standards to maintain a premium retail environment.

About You

• Proven experience in a leadership or supervisory position within luxury retail, ideally within Menswear.
• Strong commercial awareness and a proven ability to drive sales performance.
• Excellent organisational and multitasking skills, with a proactive and solutions-focused approach.
• Strong communication and interpersonal skills, with the ability to motivate and develop a team.
• Confident in coaching teams and leading by example on the shop floor.
• Strong understanding of luxury client expectations, clienteling and CRM.
• Fluent English; additional languages would be advantageous.
• Passionate about luxury fashion and delivering an exceptional customer experience.