Retail Manager

Veblen International; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury fragrance brand is seeking an experienced Retail Manager to oversee its operations in the UK. You will manage both a boutique and a department store, ensuring exceptional customer experiences and maintaining luxury standards. Ideal candidates will have extensive experience in luxury retail management, proven success in managing multiple points of sale, and strong leadership skills. This role requires excellent communication skills and a hands-on approach to team development.

Qualifications

• Significant experience in luxury retail management.
• Experience managing multiple points of sale, including boutiques and department stores.
• Strong commercial awareness and ability to work to KPIs.

Responsibilities

• Manage day-to-day retail operations across boutique and department store.
• Monitor sales performance and manage budgets.
• Recruit and train retail teams.

Skills

Luxury retail management

Team leadership

Customer experience enhancement

Sales performance management

Communication skills

Job description

Our client is a globally recognised luxury niche fragrance brand with a distinctive heritage and an international footprint. The business operates a vertically integrated model, producing all creations in house through artisanal methods and maintaining exceptional standards across retail, wholesale, and brand experience.

With a presence in major international cities, the company currently operates two retail locations in the UK (one standalone boutique and one department store location) and continues to strengthen its position within the UK luxury market.

About the Role

The business is seeking an experienced Retail Manager to oversee its UK retail operations, managing both the London boutique and the department store location.

Reporting into the international head office, this role will take ownership of retail performance, team leadership, operational excellence, and brand representation across both points of sale. The Retail Manager will play a key role in driving sales, elevating customer experience, and ensuring consistent execution of the brand’s luxury standards.

The ideal candidate will bring significant experience within luxury retail, with a strong background in managing multiple points of sale and leading high-performing teams.

Key Responsibilities

Retail Operations

• Oversee day-to-day retail operations across two UK points of sale: one boutique and one department store location
• Ensure consistent brand standards, operational excellence, and customer experience across both sites
• Manage staffing, scheduling, inventory control, and in-store execution
• Actively support sales performance and client development within both locations

Financial & Performance Management

• Monitor sales performance, KPIs, and budgets in collaboration with the international head office
• Support forecasting, stock management, and retail reporting to drive sustainable growth and profitability

People Management

• Recruit, train, coach, and develop retail teams across both locations
• Foster a high-performance, service-led culture aligned with the brand’s values and luxury positioning

Business Development & Partnerships

• Support relationships with department store partners and key stakeholders
• Identify opportunities to enhance retail performance, visibility, and client engagement

Marketing & Brand Experience

• Support local retail marketing initiatives in coordination with the central Marketing & PR team
• Ensure strong brand presentation and storytelling within both retail environments

Requirements

• Seasoned experience in luxury retail
• Proven experience managing multiple points of sale (boutique and/or department store environments)
• Previous experience as a Retail Manager, Multisite Manager, or Senior Store Manager
• Strong commercial awareness with experience working to sales targets and KPIs
• Good understanding of the UK luxury retail landscape and department store operations
• Strong leadership and people management skills with a hands‑on approach
• Excellent communication and interpersonal abilities, acting as a brand ambassador
• Organised, commercially minded, and detail‑oriented
• Fluency in English; additional languages are an advantage