Floor Manager

Four Seasons; Greater London; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Commission scheme

Lunch vouchers

Travel allowance 50%

Private health care

Uniform allowance

Job summary

Four Seasons in London’s Mayfair is seeking a Floor Manager to lead a luxury boutique team, drive sales, and maintain impeccable store standards. You will conduct briefings, supervise client reception, and ensure the boutique reflects the brand’s heritage and policy.

A strong focus on staff development and flawless customer experiences is essential. The role requires proven leadership in a high-end environment, excellent organizational skills, and the ability to manage schedules, product

Qualifications

• Proven ability to manage a large team in a luxury environment.
• Strong organizational and prioritization skills.
• Excellent customer service and sales leadership in a high-end boutique.

Responsibilities

• Monitor sales objectives in strict compliance with the brands procedures and commercial policy.
• Organise the client reception and actively participate in the sale.
• Conduct morning briefings with the Boutique Manager.
• Ensure that the boutique is well maintained (storage, presentation, cleanliness and comfort: music volume, temperature, etc.).
• Relay the action plans defined by the Boutique Manager and brands strategy to the sales team.
• Guarantee an irreproachable attitude and grooming of the team.
• Support sales assistant’s integration and skills development.
• Monitor schedules (including break schedules) and alert management based on daily and seasonal business fluctuations to ensure an exceptional customer experience.
• Regularly report on traffic and customer typology to adapt schedules to the floor activity.
• Make the openings and closures of the boutique.

Skills

MS Word

MS Excel

Sales techniques

Team management

Cash handling

Interpersonal skills

Energy

Leadership

Organization skills

Prioritization

Proactivity

Conflict resolution

Luxury retail

Job description

We are exclusively partnering a fabulous leather goods and accessories brand on finding a Floor Manager to join their store located on a beautiful Street in Mayfair.

Largely renowned for their timeless accessories collections and an impressive, established brand heritage, this distinguished company pride themselves on a solid reputation, top quality products, and providing impeccable service.

If you are looking to work as part of an amazing, dynamic team, with a dream shift pattern (Sundays off!) and the opportunity to work with such an outstanding product, don’t miss on this opportunity.

As an ideal candidate, you will be used to managing a large team and turnover store and able to deliver at a busy pace in a luxury environment.

Job responsibilities:

• Monitor sales objectives in strict compliance with the brands procedures and commercial policy
• Organise the client reception and actively participate in the sale
• Conduct morning briefings with the Boutique Manager
• Ensure that the boutique is well maintained (storage, presentation, cleanliness and comfort: music volume, temperature, etc.)
• Relay the action plans defined by the Boutique Manager and brands strategy to the sales team.
• Guarantee an irreproachable attitude and grooming of the team
• Support sales assistant’s integration and skills development

• Monitor schedules (including break schedules) and alert management based on daily and seasonal business fluctuations to ensure an exceptional customer experience
• Regularly report on traffic and customer typology to adapt schedules to the floor activity
• Make the openings and closures of the boutique

Skills required:

• Microsoft Office (Word and Excel)
• Sales techniques
• Management techniques / team management
• Cashier processing
• Relational skills, Dynamism, Leadership
• Organization, priority management and proactivity
• Conflict management (clients)
• Know-how in a luxury environment

In return my client will pay a basic salary of up to £45,000

• Commission scheme
• Lunch Vouchers
• Travel allowance- 50% travel contribution
• Private health care
• Uniform allowance