Retail Manager

Retail Human Resources plc; Birmingham; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Annual bonus up to £4,000

Strong development opportunities

Job summary

Retail Human Resources plc is seeking a retail manager for a flagship luxury store, responsible for leading a large, diverse team in a fast-paced, customer-focused environment. You will role-model exceptional service, drive commercial performance and ensure outstanding visual and operational standards in partnership with the store leadership.

The role offers a salary up to £34,500 with an annual bonus of up to £4,000, a 37.5-hour week and three days on / three days off, plus strong development

Qualifications

• Experienced retail leader with a track record of managing large teams.

Responsibilities

• Lead and coach a large, diverse team to deliver exceptional customer service.
• Drive sales performance and ensure high standards of visual and operational execution.
• Conduct regular performance reviews and foster a positive, engaging store environment.

Job description

A global luxury retailer, renowned for its premium beauty, fashion and accessories offering, is looking for a retail manager to join one of its flagship, high-profile stores. With a reputation built on world-class customer experiences and a genuine commitment to its people, this business has become one of the most sought-after employers in retail. Investment in training, development and internal progression sits at the heart of its culture, creating an environment where talented individuals can thrive and build long-term careers.

As a retail manager, you will play a key role in leading a large and diverse team within a fast-paced, customer-focused environment. Working closely with the store manager, you will drive exceptional service standards, inspire outstanding team performance and contribute to the delivery of key commercial and operational objectives. You'll lead from the front, coaching and developing your team, conducting regular performance reviews, recognising success and creating a positive, engaging environment where colleagues can do their best work.

This role goes beyond traditional retail management. You'll be responsible for delivering an exceptional customer journey, maintaining outstanding visual and operational standards, driving sales performance and building strong relationships with brand partners. You'll regularly analyse performance, communicate business priorities, lead team briefings and identify opportunities to improve both the employee and customer experience.

The ideal candidate will be an experienced retail leader with a strong track record of managing large teams and delivering exceptional customer service. You will be passionate about coaching and developing people, naturally collaborative in your approach and confident working in a fast-moving environment where priorities can change quickly. Strong communication skills, resilience and the ability to motivate others are essential. The business is known for creating a supportive, inclusive and rewarding culture where employees are encouraged to grow their careers. With an exceptional leadership team, strong staff engagement and a genuine focus on recognising and developing talent, it's an environment where people stay, succeed and enjoy coming to work.

In return, the company is offering a salary of up to £34,500, alongside a performance-relatedannualbonusofupto£4,000. You'll also benefit from a 37.5-hour workingweek, working three days on and three days off, meaning you have more weekends off throughout the year. There areexcellent development opportunities and the chance to join one of the most respected names in luxury retail.

Reference: JE - 01001