Floor Lead: Customer Experience & Sales Coach

ABERCROMBIE AND FITCH; Cambridge; On-site; GBP 80,000 - 100,000; Part time

Job summary

A major retail company seeks a Key Lead to enhance customer experiences and supervise store operations. Responsibilities include providing support to Brand Reps and ensuring the store's performance is optimized. Ideal candidates have a high school diploma and at least one year of retail experience. The position offers flexible scheduling, a quarterly bonus, and opportunities for career advancement.

Benefits

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Associate Assistance Program

Training and Development

Responsibilities

• Ensure all customers receive quality in-store experience.
• Act as the Floor Supervisor, guiding Brand Reps and Stock Associates.
• Drive store performance through customer experience.

Skills

Customer Focus

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Outgoing

Assertiveness

Adaptability/Flexibility & Stress Tolerance

Poise & Ambition

Multi-Tasking

Applied Learning

Work Ethic

Omni Channel Services

Education

High School Diploma/G.E.D. equivalent preferred

Job description

A major retail company seeks a Key Lead to enhance customer experiences and supervise store operations. Responsibilities include providing support to Brand Reps and ensuring the store's performance is optimized. Ideal candidates have a high school diploma and at least one year of retail experience. The position offers flexible scheduling, a quarterly bonus, and opportunities for career advancement.