Floor Host

Wshgroup; Southend-on-Sea; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline

Job summary

Wshgroup is hiring a Floor Host for our Southend call centre, part of a leading international bank. You will welcome employees and guests, offering guidance on building facilities, rooms and services.

Back-of-house duties include daily floor walks, meeting room resets, and raising issues with the wider facilities team to ensure smooth operations. The role blends front-of-house charisma with back-of-house coordination.

Qualifications

• Previous experience in customer service or facilities role is essential.
• Excellent communication and attention to detail are required.
• Friendly, proactive and well organised with the ability to multitask.

Responsibilities

• Greet employees and visitors, providing a helpful and informed welcome.
• Assist with facilities information, meeting rooms and amenities.
• Perform daily floor walks, reset meeting rooms and raise issues with the facilities team.

Skills

Communicatio n skills

Attention to detail

Customer service

Job description

We are looking for a Floor Host (Colleague Support Host), to join our team based at the Southend call centre offices of one of the largest international banks in the world!

The Colleague Support Host are the go-to people for managing the day-to-day needs of our clients. The key purpose of the role is to deliver an exceptional and engaging environment, working alongside the workplace services team to assist with all aspects of facilities management.

The position is a great mix of front of house and back of house duties.

In the front of house, the Colleague Support Host will provide a friendly welcome to employees and their guests, promptly and efficiently offering assistance that showcases a wide range of knowledge on the building, meeting rooms and amenities available.

In the back of house, they will complete daily floor walks, reset meeting rooms and raising issues that need rectifying around the building with the wider facilities teams, ultimately assisting with the smooth operation of the building.

Shifts: 40 hours per week with shifts between 6pm-6pm, Mon-Fri.

Salary: £29,154 per annum.

The ideal candidate will have excellent communication skills and exceptional attention to detail. They will be positive, reliable, proactive, flexible, and organised.

The successful candidate must be able to engage with others to create rapport and be able to handle multiple requests simultaneously.

Previous experience in a customer service or facilities role is essential.

What’s in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.