Flights Consultant

C&M Travel Recruitment; Greater London; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid work arrangement

Travel perks

Learning & development opportunities

Work-from-anywhere up to 10 days per年

Job summary

C&M Travel Recruitment Ltd is seeking a Flights Consultant for a hybrid role in London. You will support direct clients and travel agent partners, review and maintain flight bookings, and respond to service and sales enquiries.

Ideal candidates have at least 1 year in travel, strong airline knowledge, and excellent customer service. Proficiency in Excel is required, along with the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Minimum 1 year's travel industry experience.
• Strong airline and flight booking knowledge.
• Excellent customer service and communication skills.
• High attention to detail and accuracy.
• Confident using Microsoft Office, particularly Excel.
• Able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Review and maintain flight bookings.
• Manage airline schedule changes and amendments.
• Respond to customer service and sales enquiries.
• Support teams during travel disruptions and crisis situations.
• Use Excel and other Microsoft applications to manage bookings and data.
• Deliver outstanding service to customers booking premium travel experiences.

Skills

Travel industry experience

Airline knowledge

Customer service

Communication skills

Attention to detail

Multi-tasking

Tools

Excel

Job description

Our client is an award winning tour and cruise operator and they are seeking a Flights Consultant to support direct clients and travel agent partners.The role is hybrid in their London office and comes with a salary of £27,000.
Flights Consultant responsibilities:

• Review and maintain flight bookings.
• Manage airline schedule changes and amendments.
• Respond to customer service and sales enquiries.
• Support teams during travel disruptions and crisis situations.
• Use Excel and other Microsoft applications to manage bookings and data.
• Deliver outstanding service to customers booking premium travel experiences.

Flights Consultant skills required:

• Minimum 1 year's travel industry experience.
• Strong airline and flight booking knowledge.
• Excellent customer service and communication skills.
• High attention to detail and accuracy.
• Confident using Microsoft Office, particularly Excel.
• Able to manage multiple priorities in a fast-paced environment.

Additional information:

• Hybrid working (minimum 2 office days per week).
• 25 days holiday plus bank holidays.
• Learning and development opportunities.
• Familiarisation trips and travel perks.
• Work-from-anywhere option (up to 10 days annually).
• Supportive team culture and wellbeing initiatives.