Flight Administration & Customer Service Consultant

APT Travel Group; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Flexible workplace culture

4 weeks annual leave + bank holidays

Learning Allowance

Paid Parental Leave

Family and Friends travel discounts

Job summary

A leading travel company based in London is seeking a Flight Administration & Customer Service Consultant. In this role, you will support direct clients and travel agents, ensuring accurate flight-related admin and delivering excellent customer service. The position offers a hybrid work arrangement, great benefits including learning allowances, generous leave, and discounts for family and friends. Candidates should have a minimum of 1 year travel industry experience and strong airline knowledge.

Qualifications

• Minimum of 1 year travel industry experience.
• Strong Airline knowledge is essential.
• Exceptional customer service skills required.
• Excellent written and oral communication competency needed.

Responsibilities

• Maintain flight bookings ensuring accuracy and compliance.
• Action schedule changes promptly.
• Respond to customer service requests within expected timeframes.
• Support team during crisis calls.
• Collaborate with team members to improve processes.

Skills

Customer service skills

Airline knowledge

Attention to detail

Microsoft Excel proficiency

Education

Travel & Tourism Certification

Tools

Microsoft programs

Job description

About Us

We are the leader in creating new ways to experience every corner of the globe with an ever-growing range of cruising and touring styles. Join us and help create unforgettable experiences for our customers while being supported to develop and grow your career. With a flex work culture and great benefits, APT Travel Group will tick all your boxes.

About The Role

As a Flight Administration & Customer Service Consultant, you will support both our Direct Clients and Travel Agent Partners with professionalism and a friendly approach at all times. This role is primarily back‑office focused, where you will share our passion for luxury travel and river cruising. You will assist in managing flight‑related administration, ensuring accuracy and efficiency, while delivering exceptional customer service.

Flexibility and multi‑tasking are key, as you will handle various operational tasks with a high level of attention to detail. You will also work towards service targets aligned with our business objectives and values.

This role has a hybrid working arrangement with 2 days per week in our London office and 3 days working remotely from home.

Key Responsibilities

• Review and maintain flight bookings made by our Reservations Team through our website and Air Consolidator partners, ensuring accuracy and compliance with company standards.
• Action schedule changes promptly in the best interest of clients and business requirements.
• Respond to Customer Service & Sales email requests within expected timeframes, updating flight bookings as required.
• Support the Flight Desk Team and Customer Service & Communication team during crisis calls.
• Confidently use Microsoft programs, especially Excel, for day‑to‑day workload, tasks, and data entry.
• Share knowledge and collaborate with team members to improve processes and outcomes.
• Maximise every opportunity to enhance customer experience and support revenue growth.
• Deliver exceptional service to discerning customers who book high‑value trips.

About You

• Minimum of 1 year travel industry experience.
• Strong Airline knowledge.
• Exceptional customer service skills.
• Excellent written and oral communication competency.
• High attention to detail and accuracy.
• Ability to work under pressure and adapt to changing priorities.
• Confident with Microsoft programs.
• Travel & Tourism Certification ideal but not compulsory.

What We Offer

• Flexible workplace culture with hybrid working model.
• 4 weeks of annual leave plus bank holidays and a bonus week.
• Learning Allowance, access funds to use towards your learning and development.
• Experience our premium products through familiarisation trips.
• Opportunity to Work From Anywhere for up to 20 days per year.
• Opportunities for giving back through our One Tomorrow Foundation and volunteer leave.
• Paid Parental Leave.
• Employee Assistant Program.
• Family and Friends travel discounts.
• Highly engaged team and great company culture.

Our Values

Genuine service – We genuinely care about the experience we create for our guests, trade partners and internal stakeholders.

Better together – We are better when we connect and collaborate, valuing all opinions.

For tomorrow – We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long‑term view over short‑term benefits.

Celebrate the moments – We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all.

How To Apply

If this sounds like the role for you, please click APPLY now and send through your resume and a cover letter outlining your relevant experience.

APT Travel Group is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members. We welcome applicants from all backgrounds and experiences and believe that a variety of perspectives makes our team stronger.