Business Travel Consultant

C&M Travel Recruitment; Lancing; Hybrid; GBP 32,000 - 33,000; Full time

Benefits offered by this job

Hybrid working circa 3 days office

Bonuses

Salary according to experience

Job summary

C&M Travel Recruitment is seeking an experienced Business Travel Consultant to join a prestigious travel account. You will handle flight-focused bookings, delivering a bespoke end-to-end service with strong customer care. Hybrid work is available, circa 3 days in the office.

You will build relationships with clients and suppliers, manage fare enquiries and ensure accurate ticketing and invoicing within strict timelines. A fast-paced environment awaits with competitive salary and bonus potential.

Qualifications

• GDS expertise is essential for this role.
• Experience with fare construction, ticketing, reissues and refunds.
• Knowledge of a wide range of fares including low-cost options.
• GDS proficiency with Sabre, Amadeus or Galileo.
• Outstanding organisational and customer service skills.
• Excellent communication and relationship management abilities.
• Highly motivated and able to thrive in a busy environment.

Responsibilities

• Build and maintain excellent relationships with clients and suppliers, delivering a bespoke end-to-end service.
• Liaise with clients to provide flight costs and information.
• Make reservations using the GDS with all seating/baggage requirements.
• Apply fares and issue tickets within the required timeframes, reissues and refunds where needed.
• Ensure pricing accuracy using fare sheets and timely invoicing communications.

Skills

GDS proficiency

Fare building

Ticketing

Refunds processing

GDS Sabre/Amadeus/Galileo

Customer service

Communication skills

Organisation

Motivation

Job description

Business Travel Consultant

This exceptional travel company have an opportunity for an experienced Business Travel Consultant join them to work on one of their key prestigious accounts. In this role you will be using your travel & flights expertise and exquisite customer service to respond to client enquiries to book a variety of travel arrangements, with a focus on flights. This is an amazing opportunity to join this fast paced and innovative travel company with a competitive salary. Hybrid working available, circa 3 days in the office.

Business Travel Consultant - Role & Responsibilities

• Build and maintain excellent relationships with both clients and suppliers - providing a bespoke tailor-made, efficient end to end service.
• Liaise with clients to provide flight costs & information
• Make reservations using the GDS ensuring all information is accurate and all additional seating / baggage etc requirements have been made.
• Apply appropriate fares and issue tickets and documents with the specified time frame including re-issuing and refunding where appropriate.
• Ensure concise and accurate pricing using fare sheets.
• Dealing with customer questions and issues arising, ensuring a timely response and satisfactory outcome.
• Ensuring timely issuing of invoices and responses to accounts team for ticketing / ADMS & invoicing queries.

Business Travel Consultant - Skills & Experience Required

• Experience in a business / groups / or leisure travel role (MUST have GDS expertise)
• Experience of fare building, ticketing, reissues and refunds.
• Knowledge of a wide variety of fares including low cost.
• Groups experience deirabel nt not essential
• GDS proficiency (Sabre / Amadeus or Galileo)
• Outstanding organisational and customer service skills
• Excellent communication & relationship management skills.
• Highly motivated with ability to thrive in a busy environment

Business Travel Consultant - Key Benefits

• Salary according to experience, circa £32k to £33k plus bonuses
• Monday to Friday - 9 to 5.30
• Hybrid working circa 3 days office based.
• Fantastic opportunity to join this market leading prestigious travel company.