Flights Admin Consultant

Travel Trade Recruitment; City Of London; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Flexible hybrid working model

Wellbeing program & learningOpportuni

Job summary

Travel Trade Recruitment is assisting a London-based tour operator in finding a Senior Flight Desk Consultant. You will lead the Flight Desk team, manage group allocations, and handle key customer relations issues with a focus on accuracy and efficiency.

The role blends leadership with hands-on flight administration and training, offering a flexible hybrid working model and opportunities for development within a busy travel operation.

Qualifications

• 2–3 years travel industry experience (flight operations preferred).
• Strong airline knowledge.
• Proven leadership or team coordination experience.
• Excellent communication and interpersonal skills.
• High attention to detail and ability to work under pressure.
• Confident with Microsoft Excel.
• Travel & Tourism Certification ideal but not essential.

Responsibilities

• Lead group allocations and group booking processes
• Manage basic customer relations issues and elevate when necessary
• Ensure accurate reconciliation and reporting
• Streamline team processes to improve efficiency and accuracy
• Motivate and support team members to achieve service and performance targets
• Act as the primary point of contact for team queries and problem-solving
• Liaise with CSC Management on training needs and development plans
• Deliver in-house systems training and flight training for new and existing team members
• Share best practices and foster a culture of continuous improvement

Skills

Leadership

Communication

Interpersonal skills

Airline knowledge

Travel industry experience

Team coordination

Education

Travel & Tourism Certification

Tools

Excel

Job description

Do you have experience within the Travel Industry? Experienced working within Admin / Flights focussed roles? Look no further!

We are working with an award-winning London based Tour Operator, who are looking for a Senior Flight Desk Consultant to join their lovely team! As a Senior Consultant, you will play a pivotal role in leading and supporting the Flight Desk team. You'll ensure operational excellence by streamlining processes, motivating team members, and acting as the go-to resource for queries and training. This role combines leadership responsibilities with hands-on expertise in flight administration and customer service.

The role:

• Lead group allocations and group booking processes
• Manage basic customer relations issues and elevate when necessary
• Ensure accurate reconciliation and reporting
• Streamline team processes to improve efficiency and accuracy
• Motivate and support team members to achieve service and performance targets
• Act as the primary point of contact for team queries and problem-solving
• Liaise with CSC Management on training needs and development plans
• Deliver in-house systems training and flight training for new and existing team members
• Share best practices and foster a culture of continuous improvement

The person:

• Minimum 2-3 years travel industry experience (flight operations preferred)
• Strong airline knowledge
• Proven leadership or team coordination experience
• Excellent communication and interpersonal skills
• High attention to detail and ability to work under pressure
• Confident with Microsoft programs (Excel essential)
• Travel & Tourism Certification ideal but not essential

The package:

• Flexible hybrid working model
• Wellbeing program & learning opportunities
• 25 days annual leave + bank holidays
• Familiarisation trips to experience our premium products
• Work From Anywhere for up to 10 days per year
• Highly engaged team and great company culture