Travel Operations Executive - Birmingham / Hybrid

Succeed Recruitment; Birmingham; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Succeed Recruitment in Birmingham is seeking a Travel Operations Executive to join our award-winning client. You will coordinate tours, manage bookings, and deliver top-tier pre- and post-sale service to travellers with meticulous attention to detail.

The hybrid role offers £27,000 per year with excellent travel industry benefits. Hours are 9:00 to 17:30, with two days in the office and three from home, supporting smooth operations and strong supplier relationships.

Qualifications

• Experience in travel agency or tour ops environment.
• Excellent interpersonal communication and professionalism.
• An eye for sales and converting enquiries into bookings.
• Strong problem-solving capabilities.
• Methodical and conscientious approach to tasks.
• Excellent organisation and time management skills.

Responsibilities

• Control room allocations and release dates.
• Manage additional services and special requests for bookings.
• Complete client flight requests promptly.
• Provide timely communication, manifests and documentation to agents and suppliers.
• Draft accurate customer itineraries.
• Arrange tickets and boarding passes for customers.
• Dispatch travel documents to customers on time.
• Liaise with suppliers on quality control issues.
• Audit loaded allotments and contracts data for accuracy.
• Support Finance with supplier invoicing as needed.
• Follow company policies to resolve customer issues pre- and post-sale.
• Respond to customer inquiries by phone or email.

Skills

Multitasking

Attention to detail

Customer service

Communication

Sales mindset

Time management

Numeracy

Problem solving

Organisation

Job description

Travel Operations Executive - Birmingham / Hybrid

Salary and benefits £27,000 plus excellent benefits Contract length Permanent, Full time Locations West Midlands, Birmingham

Join our award-winning client as a Travel Operations Executive! If you're a proven multi-tasker with exceptional attention to detail and the desire to ensure your customers experience their perfect trip, we'd love to hear from you! The successful candidate will play a key role in contributing to the smooth-running of the Operations department, with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to customers and maintaining professional working relationships with supplier partners.

This is a fantastic opportunity for those with previous experience gained within the travel sector and our client can offer a competitive salary of £27k and other great travel industry benefits. This is a hybrid role, with two days in the office and three from home and the hours of work are 9am - 5.30pm.

Role of Travel Operations Executive:

• Control room allocations and release dates
• Manage additional services and special requests relating to bookings
• Timely completion of client flight requests
• Provide high quality and timely communication, manifests and other documentation to all agents and suppliers
• Assist in writing accurate and articulate customer itineraries
• Arrange ticketing and boarding passes for all customers
• Dispatch all travel documentation to customers on time
• Close liaison with suppliers on quality control issues
• Conduct audit of loaded allotments and contracts data to assure accuracy in system
• Liaise with and assist the Finance department with supplier invoicing when required
• Adopt company policies to resolve customer service issues, post and pre-sale
• Respond to customers enquiries whether by telephone or email

Skills required for the role:

• Operations experience gained within a travel agency/tour ops environment
• Excellent interpersonal communication skills and a high level of professionalism
• An eye for a sale and ability to convert customer enquiries into confirmed bookings
• Strong problem-solving capabilities
• A methodical and conscientious approach to all tasks
• Excellent organisation and time management skills
• Attention to detail and a high level of numeracy
• A preparedness to work outside normal office hours