Flights Travel Coordinator

Travel Trade Recruitment; Altrincham; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Travel perks and discounted cruises

Job summary

Travel Trade Recruitment is assisting a leading cruise company to recruit a Flights Travel Coordinator responsible for organising, booking and managing flight travel for cruise passengers in line with itineraries. You will liaise with guests, airlines and internal teams to ensure a smooth journey from booking to departure.

The role requires strong airline industry experience, superb communication, and the ability to handle amendments, upgrades and disruptions, while keeping accurate records.

Qualifications

• Previous experience within the airline travel industry.
• Excellent communication skills and ability to build rapport with customers.
• Strong attention to detail and organisational skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficient in Apple & Microsoft applications.
• GDS experience is essential.
• Strong problem-solving ability under time pressure.
• Confident communicator with strong customer service skills.
• Ability to manage multiple bookings and deadlines.
• Flexible to work occasional weekends.

Responsibilities

• Handle post-booking customer enquiries via phone and email.
• Assist with booking amendments such as upgrades, allocation of flights, hotels, and transfers.
• Ensure all bookings and documentation are accurate and processed efficiently.
• Support customers with queries relating to their holiday and provide clear information.
• Work with internal teams to ensure a seamless customer experience.
• Maintain high standard of customer service in line with company values.
• Keep systems and records up to date with accurate information.
• Book and manage flight reservations for cruise guests, including group and individual travel.
• Ensure flight schedules align with cruise departure/arrival times.
• Monitor flight changes, cancellations, and disruptions and resolve issues.
• Coordinate travel logistics with airlines and partners.
• Provide clear communication to guests about flight arrangements.
• Handle amendments, upgrades, and special requests.
• Maintain records in booking systems and comply with policies.
• Support with emergency travel and last-minute changes.

Skills

Airline travel experience

Customer-centric

Communication

Attention to detail

Multitasking

GDS proficiency

Office suite (Apple & Microsoft)

Time management

Tools

GDS systems

Booking platforms

Job description

My client are a leading cruise company dedicated to delivering exceptional travel experiences from the moment their guest's book to the moment they return home. Their team is passionate about seamless journeys, and they are looking for a Flights Travel Coordinator to play a key role in ensuring smooth and efficient flight arrangements for their guests.

The Role

As a Flights Travel Coordinator, you will be responsible for organising, booking, and managing flight travel for cruise passengers. You'll act as a vital link between guests, airlines, and internal teams, ensuring all travel plans align with cruise itineraries and company standards. You will provide personalised, high-quality service, assisting with booking management, amendments, and upgrades with flights, hotels, transfers and tours. Working closely with your team and wider departments, you will ensure a smooth and enjoyable customer journey from booking through to departure.

Key Responsibilities

• Handle post-booking customer enquiries via phone and email in a professional and friendly manner
• Assist with booking amendments such as upgrades, allocation of flights, hotels, and transfers
• Ensure all bookings and documentation are accurate and processed efficiently
• Support customers with any queries relating to their holiday, providing clear, helpful information
• Work collaboratively with internal teams to ensure a seamless customer experience
• Maintain a high standard of customer service in line with company values
• Keep systems and records up to date with accurate information

• Book and manage flight reservations for cruise guests, including group and individual travel
• Ensure flight schedules align with cruise departure and arrival times
• Monitor flight changes, cancellations, and disruptions, and proactively resolve issues
• Liaise with airlines, travel partners, and internal departments to coordinate travel logistics
• Provide clear and timely communication to guests regarding their flight arrangements
• Handle amendments, upgrades, and special requests (e.g. seating, meals, accessibility needs)
• Maintain accurate records in booking systems and ensure compliance with company policies
• Support with emergency travel situations and last-minute changes

Requirements

• Previous experience within the airline travel industry
• Strong passion for travel and aviation, with a customer‑centric mindset
• Excellent communication skills and the ability to build rapport with customers
• Strong attention to detail and organisational skills
• Ability to work in a fast‑paced environment and manage multiple tasks
• Proficient in Apple & Microsoft applications
• Previous experience in the airline industry and proficiency of a GDS is essential
• Strong problem‑solving ability, especially under time pressure
• Confident communicator with strong customer service skills
• Ability to manage multiple bookings and deadlines simultaneously
• Flexibility to work occasional weekends

What We Offer

• Competitive salary and benefits package
• Opportunities for career growth within the travel industry
• Travel perks and discounted cruises
• Supportive and collaborative team environment
• Hybrid working