Test Centre Invigilator - Flexible Shifts & Customer Focus

Reed in Partnership Ltd; Liverpool; On-site; GBP 17,000 - 19,000; Part time

Job summary

Reed in Partnership in Liverpool is seeking a Test Centre Associate to invigilate exams and ensure smooth test delivery for DVSA assessments. The role involves monitoring candidates, maintaining test integrity, and providing friendly, efficient customer service at the test centre.

Shift patterns are flexible (part-time or occasional) with various day parts; Liverpool centre opens five or six days a week and you must be fully flexible, including evenings and Saturdays.

Qualifications

• Full UK driving licence (driving not required for all locations).
• Significant demonstrable experience in providing high-quality customer service.
• Excellent attention to detail and accuracy.
• Ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities.
• Experience working with diverse customer groups.
• Flexibility in working hours and days, including evenings and Saturday.
• The ability to remain calm and deal with confrontational candidates in a professional manner.

Responsibilities

• Providing a high level of customer service.
• Checking candidates ID documents and booking them in on the system.
• Ensuring the integrity and security of tests are maintained.
• Supervision and invigilation of tests.
• Explaining the test process to candidates and supporting with other queries.
• Reviewing tests and test centre scheduled.
• Performing daily test centre opening and closing procedures.
• Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion.
• Handling and reporting incidents that could impact candidate testing.

Skills

Customer service experience

Attention to detail

Work under pressure

Flexible hours

Interpersonal skills

Job description

Reed in Partnership in Liverpool is seeking a Test Centre Associate to invigilate exams and ensure smooth test delivery for DVSA assessments. The role involves monitoring candidates, maintaining test integrity, and providing friendly, efficient customer service at the test centre.

Shift patterns are flexible (part-time or occasional) with various day parts; Liverpool centre opens five or six days a week and you must be fully flexible, including evenings and Saturdays.