Customer-Focused Test Centre Invigilator

Reed in Partnership Ltd; Carlisle; On-site; GBP 18,000 - 21,000; Full time

Job summary

Reed in Partnership in Carlisle is seeking a proactive Test Centre Associate to support the DVSA testing programme with secure, efficient theory tests and strict test integrity.

You will deliver excellent customer service, check candidate IDs, supervise tests, and manage daily centre operations while working flexible shifts, including evenings and weekends. A reliable team player with attention to detail will thrive in this role.

Qualifications

• Full UK driving licence
• Significant demonstrable experience in providing high-quality customer service
• Excellent attention to detail and accuracy
• The ability to work under pressure to short timescales and multitasking to complete a variety of competing activities
• Experience in working with diverse customer groups
• Excellent judgement and decision-making skills
• Flexibility in working hours and days, including evenings and Saturday
• The ability to remain calm and deal with confrontational candidates in a professional manner

Responsibilities

• Providing a high level of customer service
• Checking candidates ID documents and booking them in on the system
• Ensuring the integrity and security of tests are maintained
• Supervision and invigilation of tests
• Explaining the test process to candidates and supporting with other queries
• Reviewing tests and test centre scheduled
• Performing daily test centre opening and closing procedures
• Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion
• Handling and reporting incidents that could impact candidate testing

Job description

Reed in Partnership in Carlisle is seeking a proactive Test Centre Associate to support the DVSA testing programme with secure, efficient theory tests and strict test integrity.

You will deliver excellent customer service, check candidate IDs, supervise tests, and manage daily centre operations while working flexible shifts, including evenings and weekends. A reliable team player with attention to detail will thrive in this role.