Flexible Part-Time SLT Administrative Assistant

NBT; West of England; On-site; GBP 26,000 - 27,000; Part time

Job summary

Bristol NHS Foundation Trust is seeking an Administrative Support Officer to support the Speech & Language Therapy service at Cossham Hospital. This 12-month fixed-term maternity cover is for 25 hours per week, a part-time role within the inpatient/outpatient SLT service.

You will handle clinic administration, appointment scheduling, patient records, and NHS procurement tasks using SAP Ariba, CareFlow, and EDMS.

Qualifications

• IT literate with experience of inputting data or using a patient administration system
• Educated to GCSE or equivalent
• Competent keyboard skills with accuracy and speed

Responsibilities

• Act as the first point of contact for SLT and Hearing Therapy Service, handling calls, emails, and enquiries from patients, carers, and professionals
• Sort, prioritise and distribute incoming correspondence; escalate urgent matters
• Receive, process and manage referrals ensuring actioned within timescales
• Support outpatient clinic administration including appointment booking and waiting list management
• Provide patients and families with clear information about appointments and services
• Maintain accurate, confidential patient records using CareFlow and EDMS in line with data protection
• Register and update patient information on hospital information systems
• Respond to patient enquiries with judgement and escalate complex queries to the SLT
• Assist staff with IT and software queries and liaise with Trust support services
• Prepare and maintain therapy resources, information packs, reports, and presentations
• Process departmental orders and course bookings using SAP Ariba

Skills

Data entry

IT literacy

Clear communication

Customer service

Prioritisation

NHS processes

Education

GCSE or equivalent

Tools

CareFlow

EDMS

SAP Ariba

Job description

Bristol NHS Foundation Trust is seeking an Administrative Support Officer to support the Speech & Language Therapy service at Cossham Hospital. This 12-month fixed-term maternity cover is for 25 hours per week, a part-time role within the inpatient/outpatient SLT service.

You will handle clinic administration, appointment scheduling, patient records, and NHS procurement tasks using SAP Ariba, CareFlow, and EDMS.