SLT Administrative Support

Bristol NHS Foundation Trust; West of England; On-site; GBP 15,000 - 19,000; Part time

Job summary

Bristol NHS Foundation Trust is seeking a part-time clinical administration assistant to support the Speech and Language Therapy Service at Cossham Hospital. The role involves handling referrals, appointment scheduling and waiting-list management, with cross-site training and potential travel to other sites.

The successful candidate will manage patient communications, maintain confidential records in CareFlow and EDMS, and assist with procurement using SAP Ariba.

Qualifications

• Experience delivering admin support in healthcare settings.
• Confidential handling of patient information with care.
• Clear communication with patients, carers and staff.
• Familiarity with hospital information systems and procurement processes.

Responsibilities

• Act as first point of contact for SLT and Hearing Therapy Service; respond to calls, emails and enquiries.
• Sort and prioritise incoming correspondence; escalate urgent matters promptly.
• Process referrals and action within agreed timescales per procedures.
• Support outpatient clinic administration: booking, waiting lists, patient transport, interpreters.

Skills

Administrative support

Phone handling

Data entry

Customer service

Tools

CareFlow

EDMS

SAP Ariba

Job description

This is a 12-month, fixed-term maternity cover position providing a comprehensive, efficient and high-quality administrative service in support of the Inpatient and Outpatient Speech and Language Therapy Service based at Cossham Hospital. Cross-site working may be considered following full training undertake at Cossham Hospital. The role is offered at 25 hours per week, part-time. The role supports a range of administrative functions, including clinic administration, appointment scheduling, and waiting list management in line with established patient pathway processes. The successful candidate will work closely with clinical and administrative colleagues while also demonstrating the ability to work independently, using initiative and sound judgement to ensure the smooth running of the service.,

• Act as the first point of contact for the Speech and Language Therapy (SLT) and Hearing Therapy Service, responding professionally and sensitively to telephone calls, emails, voicemails, and other enquiries from patients, carers, healthcare professionals, and external agencies.
• Sort, prioritise, and distribute incoming correspondence, ensuring urgent matters are escalated promptly, and administrative tasks are prioritised appropriately.
• Receive, process, and manage written and verbal referrals, ensuring referrals are actioned within agreed timescales and in accordance with service procedures.
• Support outpatient clinic administration, including appointment booking, clinic preparation, waiting list management, patient transport arrangements, interpreter bookings, and communication of appointment information.
• Provide patients and their families with clear and accessible information regarding appointments and services, adapting communications to meet individual needs, including alternative formats where required.
• Maintain accurate, confidential, and up-to-date patient records using Trust electronic systems, including CareFlow and the Electronic Document Management System (EDMS), ensuring compliance with data protection legislation and Trust policies.
• Register, input, retrieve, and update patient information on hospital information systems as required to support service delivery.
• Exercise judgement and discretion when responding to patient and carer enquiries, providing reassurance and support where appropriate and escalating complex clinical queries to the relevant Speech and Language Therapist.
• Support Speech and Language Therapy staff with administrative, IT, and software-related queries, liaising with Trust support services where necessary.
• Produce, prepare, and maintain therapy resources, information packs, patient materials, reports, and presentations as requested by clinical staff.
• Process departmental orders and course bookings using Trust procurement systems, including SAP Ariba.
  As a valued member of a well-established administrative team, the post holder will be expected to deliver excellent customer service, maintain accurate and confidential patient records, and ensure compliance with BNSSG Patient Access Policy, NHS standards, Trust policies, and departmental procedures. The role requires strong organisational skills, attention to detail, and a commitment to providing an efficient, effective, and patient-focused service.
  Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.