SLT Administrative Support

NBT; West of England; Vor Ort; GBP 26.000 - 27.000; Teilzeit

Zusammenfassung

Bristol NHS Foundation Trust is seeking an Administrative Support Officer to support the Speech & Language Therapy service at Cossham Hospital. This 12-month fixed-term maternity cover is for 25 hours per week, a part-time role within the inpatient/outpatient SLT service.

You will handle clinic administration, appointment scheduling, patient records, and NHS procurement tasks using SAP Ariba, CareFlow, and EDMS.

Qualifikationen

• IT literate with experience of inputting data or using a patient administration system
• Educated to GCSE or equivalent
• Competent keyboard skills with accuracy and speed

Aufgaben

• Act as the first point of contact for SLT and Hearing Therapy Service, handling calls, emails, and enquiries from patients, carers, and professionals
• Sort, prioritise and distribute incoming correspondence; escalate urgent matters
• Receive, process and manage referrals ensuring actioned within timescales
• Support outpatient clinic administration including appointment booking and waiting list management
• Provide patients and families with clear information about appointments and services
• Maintain accurate, confidential patient records using CareFlow and EDMS in line with data protection
• Register and update patient information on hospital information systems
• Respond to patient enquiries with judgement and escalate complex queries to the SLT
• Assist staff with IT and software queries and liaise with Trust support services
• Prepare and maintain therapy resources, information packs, reports, and presentations
• Process departmental orders and course bookings using SAP Ariba

Kenntnisse

Data entry

IT literacy

Clear communication

Customer service

Prioritisation

NHS processes

Ausbildung

GCSE or equivalent

Tools

CareFlow

EDMS

SAP Ariba

Jobbeschreibung

Main area Administrative Support - Service Speech & Language Therapy Grade Band 3 Contract 12 months (Fixed term from October 2026 - October 2027.) Hours Part time - 25 hours per week Job ref 339-CCS9418-CCC-A

Site Southmead Hospital/Cossham Hospital Town Bristol Salary £25,760 - £27,476 pro rata Salary period Yearly Closing 18/10/2026 23:59

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1 st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job overview

This is a 12-month, fixed-term maternity cover position providing a comprehensive, efficient and high-quality administrative service in support of the Inpatient and Outpatient Speech and Language Therapy Service based at Cossham Hospital.

Cross-site working may be considered following full training undertake at Cossham Hospital. The role is offered at 25 hours per week, part-time.

Main duties of the job

The role supports a range of administrative functions, including clinic administration, appointment scheduling, and waiting list management in line with established patient pathway processes. The successful candidate will work closely with clinical and administrative colleagues while also demonstrating the ability to work independently, using initiative and sound judgement to ensure the smooth running of the service.

As a valued member of a well-established administrative team, the post holder will be expected to deliver excellent customer service, maintain accurate and confidential patient records, and ensure compliance with BNSSG Patient Access Policy, NHS standards, Trust policies, and departmental procedures. The role requires strong organisational skills, attention to detail, and a commitment to providing an efficient, effective, and patient-focused service.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

• Act as the first point of contact for the Speech and Language Therapy (SLT) and Hearing Therapy Service, responding professionally and sensitively to telephone calls, emails, voicemails, and other enquiries from patients, carers, healthcare professionals, and external agencies.
• Sort, prioritise, and distribute incoming correspondence, ensuring urgent matters are escalated promptly, and administrative tasks are prioritised appropriately.
• Receive, process, and manage written and verbal referrals, ensuring referrals are actioned within agreed timescales and in accordance with service procedures.
• Support outpatient clinic administration, including appointment booking, clinic preparation, waiting list management, patient transport arrangements, interpreter bookings, and communication of appointment information.
• Provide patients and their families with clear and accessible information regarding appointments and services, adapting communications to meet individual needs, including alternative formats where required.
• Maintain accurate, confidential, and up-to-date patient records using Trust electronic systems, including CareFlow and the Electronic Document Management System (EDMS), ensuring compliance with data protection legislation and Trust policies.
• Register, input, retrieve, and update patient information on hospital information systems as required to support service delivery.
• Exercise judgement and discretion when responding to patient and carer enquiries, providing reassurance and support where appropriate and escalating complex clinical queries to the relevant Speech and Language Therapist.
• Support Speech and Language Therapy staff with administrative, IT, and software-related queries, liaising with Trust support services where necessary.
• Produce, prepare, and maintain therapy resources, information packs, patient materials, reports, and presentations as requested by clinical staff.
• Process departmental orders and course bookings using Trust procurement systems, including SAP Ariba.

Person specification

Education and Qualifications

• IT literate with experience of inputting data or using a patient administration system
• Educated to GCSE or equivalent
• Competent Keyboard skills essentially accuracy and speed

Knowledge, skills and abilities

• An understanding of the meaning of confidentiality and the requirement for this to be maintained
• Clear and effective communication skills, both written and oral
• Ability to demonstrate good customer service skills both face to face and over the telephone.
• Able to prioritise day to day duties and tasks in a calm, organised and flexible approach to meet the needs of the service.
• Able to work with regular interruptions and multiple service users.
• Able to work independently as well as part of a wider team.
• Understand NHS outpatient booking processes and/or a fundamental understanding of the NHS.
• Ability to communicate with patients with speech or language or severe hearing difficulties

Experience

• Experience of working as part of a team in a multi-disciplinary environment.
• Experienced of general office administration and clerical duties within or outside of the NHS or similar organisation.
• Excellent timekeeping and attendance record.
• Work with confidence and sympathy when dealing with patients, carers and visitors.

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.