Flexible Part-Time Client Services Administrator

S1jobs; Glasgow; On-site; GBP 32,000 - 36,000; Part time

Benefits offered by this job

Annual leave 37 days

Cycle to work

Death in service

Duvet days

Learning & career development

Job summary

Based within Murray’s Initiative’s Head Office in North Claremont Street, Glasgow, the Client Services Administrator will provide comprehensive administrative support to the counselling service, manage referrals and maintain accurate records using Views and DAISy.

Reporting to the Office Manager, you will cover reception, respond to enquiries, support placement students and volunteers, and work with colleagues to ensure a high-quality, confidential service.

Qualifications

• Good standard of education, including qualifications in Administration, Business Support, Customer Service or a related subject, beneficial
• Experience providing administrative support in a busy office
• Experience managing emails, referrals, appointments and records
• Confidence using digital systems and databases; experience with Views/DAISy advantageous
• Experience communicating with a range of people and safeguarding awareness

Responsibilities

• Monitor and manage Administration and Support inboxes and allocate referrals
• Onboarding and ongoing support for placement students and volunteers
• Maintain records across systems (Access, Views, DAISy) for reporting
• Collaborate with Practice Manager, Office Manager and Admin team to support service delivery
• Cover reception and be the first point of contact for visitors and calls
• Participate as a Murray’s Initiative Team member and contribute to development
• Undertake other duties as required by the Office Manager

Skills

Administration

Customer Service

Data Management

Microsoft Office

Communication

Education

Admin/Business Studies

Tools

Views

DAISy

Access Database

Job description

Based within Murray’s Initiative’s Head Office in North Claremont Street, Glasgow, the Client Services Administrator will provide comprehensive administrative support to the counselling service, manage referrals and maintain accurate records using Views and DAISy.

Reporting to the Office Manager, you will cover reception, respond to enquiries, support placement students and volunteers, and work with colleagues to ensure a high-quality, confidential service.