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Healthcare Plus Homecare Services Ltd; Cumnock; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Generous annual leave

Hybrid working

Employee Assistance Programme

Mauve Academy access

Annual training allowance

Eye care benefit

Job summary

Healthcare Plus Homecare Services Ltd is seeking an Office Administrator to support our Cumnock office, serving Local Authority and Private Clients with efficient administrative services. You will handle calls, update records, assist with inquiries, and help maintain website visibility.

This role offers full training, generous benefits, and a hybrid working arrangement. We emphasise dignity, respect, and team collaboration while adhering to regulatory standards in Scotland.

Responsibilities

• Provide efficient, professional and friendly Office Administrator service in the Cumnock office for Local Authority and Private Clients.
• In time, act as on-call person answering queries from the public, existing clients and Local Authorities.
• Provide high-standard administrative support to customers, clients, and staff in a non-judgemental manner.
• Answer telephones politely, take accurate messages, and handle them efficiently.
• Assist with client or Local Authority queries and respond promptly.
• Ensure website content and services are clearly visible and updated weekly.
• Make weekly staff and client calls to monitor service quality.
• Collaborate with the Managing Director and Supervisor and flag issues promptly.
• Maintain written records including financial records and client receipts.
• Perform general office duties: filing, photocopying, and keeping the office tidy.
• Greet external visitors professionally.
• Use in-house software daily and show enthusiasm to learn.
• Interact with clients with dignity, choice and respect.
• Work as part of a team and uphold service standards for our clients and their families.
• Adhere to Scotland regulatory bodies (e.g., Disclosure Scotland) and keep training up-to-date.
• Be an ambassador for Healthcare Plus, delivering high-quality care at all times.
• Full training will be provided.
• Healthcare Plus are an Equal Opportunities Employer.

Job description

Salary: Automatic Pension Enrolment, Supportive Managers, Training and Development, Dress-down day every Friday

To provide an efficient, professional and friendly Office Administrator service to work in our temporary Cumnock office. The service covers both Local Authority and Private Clients.

In time, to be the on-call person, answering queries to the general public, existing Clients and the Local Authorities with whom we work closely with.

To provide a high standard of administrative support to our customers, Clients and our staff at all times in a non-judgemental or discriminatory manner

Answering the telephones in a polite and well-constructed manner at all times, taking accurate messages and being able to deal with these in an efficient manner

Assisting with Client or Local Authority queries and dealing with them in a timely manner

Ensuring clear visibility of our website and the services we offer on our website and keeping this updated weekly

Making weekly Staff and Client calls to monitor the service that we provide

Working closely with the Managing Director and Supervisor of the service at all times and highlighting any issues/discrepancies with the service in a speedy and effective manner

Ensure written records are maintained and updated where applicable (including financial records and storing receipts safely for our clients), in relation to the support given – including keeping records of any financial transactions made on behalf of our clients

General office duties, filing, photocopying, ensuring the office is kept clean and tidy at all times

Meeting and greeting any external visitors in a professional manner

Using our inhouse software on a daily basis and showing enthusiasm to learn is vital for this role

Interacting and communicating with people that we support in a way that promotes dignity, choice and respect at all times

Work as part of a team at all times and respectful of the service we provide to our Clients and their families at all times

Ensuring the health, safety and welfare of the other members of the office team, whilst maintaining your own health and safety in accordance with our Health and Safety Regulations and in conjunction with the Health and Safety at Work Act 1974

To adhere to the regulatory bodies in Scotland governing our industry – such as Disclosure Scotland – and to ensure that all relevant training is completed and up-to-date and continued in line with our Regulatory Bodies, and to comply with such requests made by Healthcare Plus Homecare Services as your Employer

To be ambassadors for Healthcare Plus at all times and representatives of Healthcare Plus by providing the highest quality of care at all times, each and every time for our clients and their families

Full training will be given to the successful candidate

Healthcare Plus are an Equal Opportunities Employer

Perks and Benefits Generous annual leave, plus public holidays based on location. Extra annual leave for your birthday or an alternative celebration day. Access to an Employee Assistance Programme (EAP) Pension plan with contributions from Mauve Group (where applicable). Opportunities for professional growth via Mauve Academy – our learning portal. Annual training allowance for career development. Hybrid working environment, with home setup allowance (where applicable). Optical benefits (£155/€180 toward eye tests, glasses, and lenses). Exciting opportunities, including domestic/international travel, team meet-ups, and company-wide events.