Outpatient Appointment Coordinator

Epsom and St Helier University Hospitals; Carshalton; On-site; GBP 31,000 - 32,000; Full time

Job summary

Epsom and St Helier University Hospitals NHS Trust is seeking a proactive Outpatients Booking Centre Administrator (Band 3) to join our team at St Helier Hospital. The role involves arranging outpatient appointments, handling patient telephone enquiries, and offering flexible appointment slots to support efficient patient care.

You will book and reschedule appointments via telephone, email and online, ensuring a patient-centred service while respecting confidentiality.

Qualifications

• Good basic educational background
• GCSE English Grade C or above
• NVQ Level 3 in Business administration or Customer care

Responsibilities

• Make appointments and deal with questions primarily via telephone, but also email and online.
• Use a variety of communication styles to provide a patient-centred booking service.
• Assist GP enquiries and manage appointment rescheduling as needed.

Skills

Communication skills

Teamwork

Confidentiality

People skills

Education

GCSE English

NVQ Level 3 in Business administration or Customer care

Tools

IT systems

Excel / Access

Job description

Epsom and St Helier University Hospitals NHS Trust is seeking a proactive Outpatients Booking Centre Administrator (Band 3) to join our team at St Helier Hospital. The role involves arranging outpatient appointments, handling patient telephone enquiries, and offering flexible appointment slots to support efficient patient care.

You will book and reschedule appointments via telephone, email and online, ensuring a patient-centred service while respecting confidentiality.