Flexible Front Desk Receptionist – Guest Experience

Hilton Aberdeen TECA; Aberdeen City; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &k

An additional day’s leave for your 24?

Enhanced Maternity, adoption & shared

Job summary

RBH Hospitality Management is seeking a Receptionist for Hilton Aberdeen TECA, Aberdeen, UK, to deliver outstanding guest experiences at the front desk. You will handle check-ins/outs, answer inquiries, and coordinate with teams to ensure smooth operations.

The role requires a positive, can-do attitude, a passion for hospitality, and a commitment to exceptional service in a busy hotel environment. On-site responsibilities include guest assistance, local recommendations, and maintaining a

Qualifications

• Strong customer service mindset and a passion for guest experience.
• Excellent communication, organisational and problem-solving skills.
• Ability to handle busy periods with a calm and positive attitude.
• Friendly, proactive approach and willingness to support across departments.
• Attention to detail to ensure smooth check-in/out and guest satisfaction.

Responsibilities

• Be the first warm, welcoming face for guests and a friendly voice on the phone.
• Manage check-ins and check-outs efficiently, ensuring a VIP guest experience.
• Act as local expert on brunch spots, attractions and sights for guests.
• Multitask across calls, bookings and guest requests with a positive vibe.
• Keep front desk tidy and welcoming, coordinating with housekeeping and maintenance.
• Provide personal touches to surprise and delight guests and enhance stays.

Skills

Customer service

Communication

Guest relations

Teamwork

Job description

RBH Hospitality Management is seeking a Receptionist for Hilton Aberdeen TECA, Aberdeen, UK, to deliver outstanding guest experiences at the front desk. You will handle check-ins/outs, answer inquiries, and coordinate with teams to ensure smooth operations.

The role requires a positive, can-do attitude, a passion for hospitality, and a commitment to exceptional service in a busy hotel environment. On-site responsibilities include guest assistance, local recommendations, and maintaining a