Front Desk & Guest Experience Specialist — Flexible Hours

RBH Hospitality Management LTD; Aberdeen City; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Discounted room rates for staff and to

Birthday leave

Maternity/parental leave enhancements

Course sponsorship

Refer a Friend (£250)

Flexible working

Wagestream pay

Life Insurance

Employee Assistance Programme

Wellness events

Free meals on duty

Job summary

RBH Hospitality Management Ltd is seeking a Receptionist to join the Front Office Team at the Hilton Aberdeen TECA. The successful applicant will bring a positive, can-do attitude and a passion for customer service to greet guests and address enquiries with warmth.

You will manage check-ins and check-outs, share local knowledge on Aberdeen's best spots, and work with housekeeping and maintenance to ensure a seamless guest experience. Your role will be vital in delivering memorable stays.

Qualifications

• A people person with a knack for creating memorable guest experiences
• Great communication skills for handling guest inquiries and coordinating with team
• Detail-focused and organised to manage reservations and requests
• Quick thinker who solves problems and keeps operations smooth
• Team player with flexible, ready-to-help attitude across departments
• High energy and adaptable in a fast-paced setting

Responsibilities

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service

Job description

RBH Hospitality Management Ltd is seeking a Receptionist to join the Front Office Team at the Hilton Aberdeen TECA. The successful applicant will bring a positive, can-do attitude and a passion for customer service to greet guests and address enquiries with warmth.

You will manage check-ins and check-outs, share local knowledge on Aberdeen's best spots, and work with housekeeping and maintenance to ensure a seamless guest experience. Your role will be vital in delivering memorable stays.