Receptionist

Hilton Aberdeen TECA; Aberdeen City; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &k

An additional day’s leave for your 24?

Enhanced Maternity, adoption & shared

Job summary

RBH Hospitality Management is seeking a Receptionist for Hilton Aberdeen TECA, Aberdeen, UK, to deliver outstanding guest experiences at the front desk. You will handle check-ins/outs, answer inquiries, and coordinate with teams to ensure smooth operations.

The role requires a positive, can-do attitude, a passion for hospitality, and a commitment to exceptional service in a busy hotel environment. On-site responsibilities include guest assistance, local recommendations, and maintaining a

Qualifications

• Strong customer service mindset and a passion for guest experience.
• Excellent communication, organisational and problem-solving skills.
• Ability to handle busy periods with a calm and positive attitude.
• Friendly, proactive approach and willingness to support across departments.
• Attention to detail to ensure smooth check-in/out and guest satisfaction.

Responsibilities

• Be the first warm, welcoming face for guests and a friendly voice on the phone.
• Manage check-ins and check-outs efficiently, ensuring a VIP guest experience.
• Act as local expert on brunch spots, attractions and sights for guests.
• Multitask across calls, bookings and guest requests with a positive vibe.
• Keep front desk tidy and welcoming, coordinating with housekeeping and maintenance.
• Provide personal touches to surprise and delight guests and enhance stays.

Skills

Customer service

Communication

Guest relations

Teamwork

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

We are currently looking for a Receptionist tojoinour Front Office Teamat the Hilton Aberdeen TECA.The successful applicant for this role will have a positive ‘can do' attitude, be passionate about every aspect of customer service and show that they care.

Your new role of Receptionist will see you working in the Hilton Aberdeen on the site of The Event Complex Aberdeen (TECA).

The 200-bedroom Hilton Hotel on the site of the Aberdeen Exhibition and Conference Centre hosts Quarter House Bar & Grill, Flight Path, The only Executive Lounge in Aberdeen and Devona Spa & Leisure

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.

WHAT WE NEED FROM YOU

• A people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
• Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
• A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
• A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
• High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.

Compensation: To be discussed