Flexible Digital/Web Officer — Accessibility & UX Lead

City of Lincoln Council; Lincoln; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Flexible working options

Generous annual leave

Local government pension scheme

Employee online discount scheme

Health and Wellbeing support

Sustainable Travel Options

Job summary

City of Lincoln Council is seeking a proactive Digital / Web Officer to shape and improve the Council's online presence. You will develop, maintain, and enhance the website and intranet with a focus on accessibility and user-friendly content.

Working within the Corporate Policy & Service Improvement team, you will train content authors, monitor site performance, and drive digital transformation across Council services to ensure residents access clear information and services efficiently.

Qualifications

• Experience creating engaging, accessible web content.
• Knowledge of UX design and WCAG standards.
• Ability to manage multiple projects, communicate effectively and work collaboratively across teams.
• Analytical skills to interpret data and improve user experience.

Responsibilities

• Develop, maintain, and enhance the Councils website and intranet using best practices in web design and accessibility.
• Lead on content quality and usability, providing training and support to content authors and publishers.
• Analyse site performance and user trends, producing actionable reports for service improvement.
• Manage medium to large-scale web development projects and support digital transformation initiatives.
• Act as the main point of contact for all web and intranet content issues, working closely with Service Improvement team, Communications as well as other teams across the Council.

Skills

Content creation

UX design

Project management

Data analysis

Tools

Web content management

UX/UI design

Job description

City of Lincoln Council is seeking a proactive Digital / Web Officer to shape and improve the Council's online presence. You will develop, maintain, and enhance the website and intranet with a focus on accessibility and user-friendly content.

Working within the Corporate Policy & Service Improvement team, you will train content authors, monitor site performance, and drive digital transformation across Council services to ensure residents access clear information and services efficiently.