Digital/Web Officer

City of Lincoln Council; Greater Lincolnshire; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Flexible working options

Generous annual leave

Employee discount scheme

Health and wellbeing support

Sustainable travel options

Job summary

City of Lincoln Council is seeking a Digital / Web Officer to shape and improve the Council’s digital presence. You will manage the website and intranet, ensure accessible and user-focused information, and support digital transformation initiatives.

Join a forward-thinking Corporate Policy & Service Improvement team that values flexible working, development opportunities, and making it easier for residents to access services.

Qualifications

• Experience creating accessible, engaging web content.
• Knowledge of UX design and WCAG standards.
• Ability to manage multiple projects, communicate effectively and collaborate across teams.
• Analytical skills to interpret data and improve user experience.

Responsibilities

• Develop, maintain and enhance the Council’s website and intranet using best practices in web design and accessibility.
• Lead on content quality and usability, providing training and support to content authors and publishers.
• Analyse site performance and user trends, producing actionable reports for service improvement.
• Manage medium to large-scale web development projects and support digital transformation initiatives.
• Act as the main point of contact for web and intranet content issues, working with Service Improvement, Communications and other teams across the Council.

Skills

Web content

UX & WCAG

Project management

Data analysis

Job description

We are looking for a talented and proactive Digital / Web Officer to join our Corporate Policy & Service Improvement team. This is an exciting opportunity to help shape and improve the Council’s digital presence, ensuring our website and intranet deliver accessible, user-focused information and services.

What you'll do:

• Develop, maintain, and enhance the Council’s website and intranet using best practices in web design and accessibility.
• Lead on content quality and usability, providing training and support to content authors and publishers.
• Analyse site performance and user trends, producing actionable reports for service improvement.
• Manage medium to large-scale web development projects and support digital transformation initiatives.
• Act as the main point of contact for all web and intranet content issues, working closely with Service Improvement team, Communications as well as other teams across the Council.

What we're looking for:

• Experience of creating engaging, accessible web content.
• Knowledge of UX design and WCAG standards.
• Ability to manage multiple projects, communicate effectively and work collaboratively across a range of diverse teams.
• Analytical skills to interpret data and improve user experience.

You’ll be part of a forward-thinking team driving digital innovation across the Council. We offer development opportunities, flexible working arrangements, and the chance to make a real impact on how residents access services.

Benefits we offer:

• Flexible working options / Flexi time scheme.
• Generous annual leave entitlement plus bank holidays.
• Employee online discount scheme (including cinema, retail / supermarkets and homeware / tech).
• Health and Wellbeing support.
• Sustainable Travel Options (Tax free bike scheme and discounted City parking).