Senior Website Improvement Officer

North Northamptonshire Council; Kettering; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Pension scheme

Generous leave entitlement (28–33 days

Job summary

North Northamptonshire Council is seeking a digital content lead to shape our online customer experience and improve how residents access services online. You will lead on website content, balancing day-to-day delivery with ambitious improvements to content, user journeys, forms and functionality, working with developers to deliver a roadmap of enhancements.

You will use analytics, accessibility findings and user testing to identify opportunities and measure improvements, and collaborate with

Qualifications

• Experience turning complex information into clear digital content.
• Strong understanding of accessible content, user-centred design and analytics.

Responsibilities

• Line manage and mentor colleagues within the website team and set priorities.
• Oversee the council’s website and digital platforms ensuring security, reliability and accessibility.
• Provide leadership for web content focused on user needs and plain-English language.
• Improve information architecture and customer journeys to enable online completion of tasks.
• Use analytics, accessibility findings and user feedback to identify improvements and measure impact.
• Collaborate with services and developers to deliver a roadmap of website enhancements.

Job description

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Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28days, rising to 33days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About the role

This influential role offers the opportunity to shape North Northamptonshire Council’s digital customer experience and make a visible difference to how people access services online.

You will lead on our website content, combining day-to-day delivery with ambitious improvements to content, user journeys, forms and functionality. Using data, user insight and digital best practice, you will make our online services easier, faster and more accessible for everyone. You will also work closely with our developers to shape and deliver a roadmap of development and improvements across our website.

What will you be doing?

• Line manage and mentor colleagues within the website team, setting clear priorities and supporting high-quality delivery.
• Oversee the council’s website and related digital platforms, helping to ensure they remain secure, reliable, compliant and operationally resilient.
• Provide leadership and governance for web content so it is accurate, accessible, consistent, written in plain English and focused on user needs.
• Improve information architecture, navigation and customer journeys so people can find and complete what they need to online.
• Use website analytics, search insight, accessibility findings, customer feedback and user testing to identify opportunities and measure improvements.
• Work proactively with services, providing expert advice, constructive challenge and practical support to improve their online content and processes.
• Design, review and maintain accessible digital forms and transactions that support effective self-service.
• Manage website requests, operational processes and competing priorities to provide a timely and consistent service.
• Work closely with website developers and designers to help develop the website and online services: from discovery and stakeholder engagement through to testing, deployment and post-release review.
• Contribute to agile delivery, including backlog refinement, sprint planning, prioritisation, reviews and continuous improvement.

About you

You will have relevant website or digital experience, with a strong understanding of accessible content, user-centred design, analytics and customer journey improvement. You will be able to turn complex information into clear digital content, build effective relationships, manage competing priorities and support colleagues.

You will also have experience of creating online forms and processes, website development, and line management or mentoring. Public-sector and Drupal experience would be an advantage.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)