Senior Web Experience & Accessibility Lead

North Northamptonshire Council; Kettering; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Pension scheme

Generous leave entitlement (28–33 days

Job summary

North Northamptonshire Council is seeking a digital content lead to shape our online customer experience and improve how residents access services online. You will lead on website content, balancing day-to-day delivery with ambitious improvements to content, user journeys, forms and functionality, working with developers to deliver a roadmap of enhancements.

You will use analytics, accessibility findings and user testing to identify opportunities and measure improvements, and collaborate with

Qualifications

• Experience turning complex information into clear digital content.
• Strong understanding of accessible content, user-centred design and analytics.

Responsibilities

• Line manage and mentor colleagues within the website team and set priorities.
• Oversee the council’s website and digital platforms ensuring security, reliability and accessibility.
• Provide leadership for web content focused on user needs and plain-English language.
• Improve information architecture and customer journeys to enable online completion of tasks.
• Use analytics, accessibility findings and user feedback to identify improvements and measure impact.
• Collaborate with services and developers to deliver a roadmap of website enhancements.

Job description

North Northamptonshire Council is seeking a digital content lead to shape our online customer experience and improve how residents access services online. You will lead on website content, balancing day-to-day delivery with ambitious improvements to content, user journeys, forms and functionality, working with developers to deliver a roadmap of enhancements.

You will use analytics, accessibility findings and user testing to identify opportunities and measure improvements, and collaborate with