Flexible Banking Concierge: Multibranch Customer Care

santander; Rayleigh; Sur place; GBP 23 000 - 29 000; Plein temps

Avantages offerts par ce poste

Flexible benefit allowance

8% discretionary bonus

Holiday entitlement 25 days + bank

Healthcare benefits available

Résumé du poste

Santander is seeking a Customer Experience Advisor to support customers across Basildon, Brentwood, Rayleigh and Southend branches on a flexible Lifestyle contract. You’ll handle transactions, assist with queries, and engage with customers to solve problems in a multi-branch, customer-centric environment.

The role emphasizes listening, relationship-building, and ongoing learning about Santander services. A proactive, flexible approach and strong communication are essential.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsabilités

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Connaissances

Customer service

Communication

Teamwork

Adaptability

Description du poste

Santander is seeking a Customer Experience Advisor to support customers across Basildon, Brentwood, Rayleigh and Southend branches on a flexible Lifestyle contract. You’ll handle transactions, assist with queries, and engage with customers to solve problems in a multi-branch, customer-centric environment.

The role emphasizes listening, relationship-building, and ongoing learning about Santander services. A proactive, flexible approach and strong communication are essential.