Fleet Operations Account Coordinator

Confidential; Huddersfield; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

The Solution Automotive Recruitment are seeking a Fleet Operations Account Coordinator for a franchised motor dealership in Huddersfield. You will coordinate vehicle orders, liaise with leasing partners and internal teams while delivering excellent customer service in a fast-paced environment.

The role requires fleet operations experience, strong communication, and the ability to manage multiple priorities.

Qualifications

• Experience in fleet operations and account coordination in a franchised motor dealership.
• Excellent written and verbal communication skills.
• Strong attention to detail with the ability to manage competing priorities.
• Knowledge of Leaselink, One Link and Supplytrak.

Responsibilities

• Build and maintain relationships with customers and leasing partners.
• Process vehicle orders accurately and efficiently.
• Deliver high-standard customer service and positive experiences.
• Proactively identify customer needs and resolve queries.
• Communicate professionally and maintain strong working relationships.
• Support the wider team and improve processes to enhance the customer experience.

Skills

Fleet operations experience

Account coordination

Customer-focused

Communication skills

Attention to detail

Problem solving

Independent worker

Team collaboration

Tools

Leaselink

One Link

Supplytrak

Job description

Fleet Operations Account Coordinator

Franchised Motor Dealership - Huddersfield

Are you an automotive experienced, customer service professional with strong organisational skills and a passion for building lasting customer relationships?

We're looking for a proactive and enthusiastic Fleet Operations Account Coordinator to join a busy Business Centre team.

This is an excellent opportunity for someone with motor trade experience who thrives in a fast-paced environment, enjoys coordinating orders and takes pride in delivering exceptional customer service.

The Role

As a Fleet Operations Account Coordinator, you'll be responsible for managing communication between internal teams and leasing company partners, coordinating vehicle orders and supporting the team in achieving its business objectives.

Your key responsibilities will include:

• Building and maintaining strong relationships with new and existing customers and leasing partners.
• Processing vehicle orders accurately and efficiently.
• Delivering a high standard of customer service and ensuring a positive customer experience.
• Proactively identifying customer needs, resolving queries and providing effective solutions.
• Communicating professionally and maintaining strong working relationships.
• Supporting the wider team and identifying opportunities to improve processes and enhance the customer experience.

What We're Looking For

• The ideal candidate will be organised, customer-focused and confident working in a busy environment. You'll also have:
• Experience in fleet operations and account coordination in a franchised motor dealership.
• Excellent written and verbal communication skills.
• Strong attention to detail and the ability to manage competing priorities.
• A proactive approach to problem-solving and relationship management.
• Knowledge of systems such as Leaselink, One Link and Supplytrak.
• The ability to work independently while contributing effectively to a team.

Salary and Working Arrangements

Salary from 27.5k basic depending on experience.

Working pattern: 40 hours - Hybrid.

Probation period: The first three months will be office-based full-time.

Hybrid working: From month four, the arrangement will be two days in the office and three days working from home.

Interested?

If you're motivated, organised and passionate about delivering excellent customer service, this could be the perfect next step in your career.

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!

Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission