Fleet Manager Support Specialist

Ayvens; West of England; On-site; GBP 24,000 - 30,000; Full time

Job summary

Ayvens is seeking a Customer Service Advisor to join the Fleet Care team in the UK. You will be the main point of contact for Fleet Managers, handling day-to-day queries, supporting renewals and coordinating with Sales and Operations to deliver effective solutions.

You will build strong relationships, solve problems and drive service levels across the customer journey, ensuring records are accurate and interactions comply with policies and regulations.

Qualifications

• Previous experience in a customer service or account support role.
• Someone who enjoys speaking with customers and building relationships.
• Excellent communication skills, both written and verbal.
• Strong organisational skills and the ability to manage a busy workload.
• A proactive approach and a willingness to take ownership.
• Good attention to detail.
• Confidence using Microsoft Office, particularly Outlook, Word and Excel.
• A positive attitude and a genuine desire to help customers.

Responsibilities

• Acting as the main point of contact for a portfolio of Fleet Managers.
• Building strong working relationships and getting to know your customers’ needs.
• Managing customer queries and requests from start to finish.
• Working with colleagues across Customer Service, Sales and Operations to resolve issues quickly and effectively.
• Supporting customers through the renewal process and maintaining accurate records.
• Helping customers get the most from our products and services.
• Providing administrative support across the customer journey, including quotes, orders and purchases.
• Attending customer meetings where appropriate to support relationship management.
• Ensuring all customer interactions are handled fairly and in line with company policies and regulatory requirements.

Skills

Customer service

Relationship building

Communication skills

Organisational skills

Proactive attitude

Attention to detail

Positive attitude

Tools

Microsoft Office

Job description

Ayvens is seeking a Customer Service Advisor to join the Fleet Care team in the UK. You will be the main point of contact for Fleet Managers, handling day-to-day queries, supporting renewals and coordinating with Sales and Operations to deliver effective solutions.

You will build strong relationships, solve problems and drive service levels across the customer journey, ensuring records are accurate and interactions comply with policies and regulations.