Customer Service Executive - Fleet & Corporate Care

Ayvens

Slough

Hybrid

GBP 24,000 - 29,000

Full time

14 days+

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Benefits offered by this job

Starting salary £26,375

Pension scheme

Annual salary review

Bonus scheme

Give As You Earn (GAYE)

Employee referral scheme (£1,000)

Retail discounts programme

GymFlex membership options

Cycle to Work scheme

Life Assurance

Health assessment options

Travel insurance

Dental insurance

Critical illness cover

Personal accident insurance

25 days’ annual leave

Volunteer days

Study support

Job summary

Ayvens in Slough is hiring a Customer Service Executive to provide fleet management support, handle customer inquiries by phone and email, and deliver a professional front-of-house experience. The role focuses on timely resolutions and maintaining excellent customer relationships.

The position offers a starting salary of £26,375 with pension, annual pay reviews, bonus schemes, and additional employee benefits.

Qualifications

Educated to A-level standard or equivalent.
Excellent command of spoken English for telephone communication.
Good command of written English for email communication.

Responsibilities

Provide clear and accurate fleet management service and support to customers.
Manage customer queries via email and telephone with timely resolution.
Deliver a professional ‘front of house’ service to customers and external contacts.
Resolve issues by telephone quickly, providing accurate information to minimise queries.
Deliver client tasks and processes within agreed SLAs.
Build rapport and confidence with our customer base.