Fleet Downtime Team Leader - Hybrid & Bonus

Novuna; Trowbridge; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

An excellent bonus scheme

Hybrid working

25 days' holiday, plus bank holidays +

Full wellbeing package including BUPA,

Job summary

Novuna Vehicle Solutions seeks a capable leader to manage the Downtime team, guiding circa 11 controllers who support customers through vehicle downtime and liaising with our garage network to ensure efficient repairs. You will coach and develop your team, handling escalations and driving a customer-first service approach.

You’ll lead improvements across processes, build strong internal and external relationships, and champion a collaborative, “one team” culture while minimising disruption for

Qualifications

• Experience leading teams in fleet, automotive or vehicle maintenance.
• Proven ability to coach and develop staff.
• Strong problem-solving and decision-making skills.

Responsibilities

• Lead a team of circa 11 Downtime Controllers who support customers with vehicle downtime and coordinate with the garage network to ensure timely repairs.
• Drive team performance, coaching and developing colleagues, and act as escalation point for complex downtime cases.
• Collaborate across the business to deliver an outstanding customer experience and identify process improvements.
• Build strong relationships with garage networks and internal stakeholders to enable a cohesive "one team" approach.
• Review processes to identify trends and implement solutions to minimise disruption for customers.

Skills

Team leadership

Coaching

Customer service

Problem solving

Fleet management

Job description

Novuna Vehicle Solutions seeks a capable leader to manage the Downtime team, guiding circa 11 controllers who support customers through vehicle downtime and liaising with our garage network to ensure efficient repairs. You will coach and develop your team, handling escalations and driving a customer-first service approach.

You’ll lead improvements across processes, build strong internal and external relationships, and champion a collaborative, “one team” culture while minimising disruption for