Fleet Downtime Controller — Hybrid & Bonus

Novuna; England; Hybrid; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Bonus scheme

Hybrid working

25 days' holiday + bank holidays + buy

Wellbeing package including BUPA and 7

Job summary

Novuna Vehicle Solutions is seeking an experienced Service Advisor / Workshop Controller to support our fleets across the UK. The role focuses on keeping vehicles moving, managing downtime, and communicating progress to customers and garages.

Attendance at our Trowbridge office is 50%, with variation during training. This 12-month Fixed Term Contract offers hybrid working and a comprehensive benefits package.

Qualifications

• Experience handling customer downtime queries.
• Excellent organisational skills and attention to detail.
• Strong communication with garages and customers.

Responsibilities

• Handle incoming customer calls and answer general enquiries regarding vehicle downtime.
• Deal with customer or service provider queries, progressing and resolving events/complaints.
• Action assigned jobs and make outbound calls to garages to chase progress.
• Frequently update customers with the progress of their repairs in a polite, friendly and concise manner.

Job description

Novuna Vehicle Solutions is seeking an experienced Service Advisor / Workshop Controller to support our fleets across the UK. The role focuses on keeping vehicles moving, managing downtime, and communicating progress to customers and garages.

Attendance at our Trowbridge office is 50%, with variation during training. This 12-month Fixed Term Contract offers hybrid working and a comprehensive benefits package.